Technical Support Engineer Apprentice

Digital Native; Leicester; On-site; GBP 15,000 - 19,000; Full time

Job summary

Join a leading company as a Digital Support Technician Apprentice in Leicester. This role offers hands-on experience in technical support, working with air quality monitors, and developing your skills in a dynamic environment. You'll provide essential support to customers and work closely with experienced engineers. The apprenticeship includes comprehensive training and opportunities for personal growth.

Benefits

Comprehensive benefits package

25 days holiday per annum

Annual performance bonus scheme

Cycle to work scheme

Qualifications

• Excellent verbal and written communications required.
• Minimum 5 GCSEs including English Language and Maths.

Responsibilities

• Provide technical support for air quality monitors.
• Investigate and resolve technical problems.
• Log and manage customer requests in support system.

Skills

Communication

Problem Solving

Analytical Skills

Self-Motivation

Attention to Detail

Education

GCSEs grades A*-C/9-4

BTEC IT or A Level Computer Science

Tools

Microsoft Office

Job description

Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.

You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.

EarthSense

EarthSense was formed with the aim of enabling the world to understand and solve its air quality issues. We provide real-time sensor data and actionable forecasting, enabling our customers to make decisions to improve air quality for the betterment of human health.

Providing data, software and hardware, our tight-knit, dynamic team has unparalleled expertise in sensor design, pollution modelling and analysis, and we use this to provide insights to government and industry globally.

We are looking for keen and capable technical support apprentice to join the small, focused team working to keep every EarthSense monitor running at its full capacity every day of the year. You will get the chance to develop your technical skills and help us to improve and mature our support systems as you go. You’ll also work closely with our varied and global customer base – you’ll go from assisting air quality consultants in London, to remotely supporting an engineering team in Central America.

What You’ll Do

• Provide technical support for EarthSense’s Zephyr air quality monitors directly to customers, by email and by phone.
• Investigate, diagnose and solve technical problems and queries, resolving at first call if possible and working closely with senior engineers if necessary.
• Log, track and manage customer requests and incidents in the internal support ticketing system, documenting technical issues in detail for later investigation.
• Proactively monitor Zephyr fleet health using our dashboard, identifying, flagging, and resolving hardware and sensor faults in the field.
• Manage Zephyr testing and logistics to ensure the smooth and timely delivery of quality-assured hardware to customers.
• Empower customers by promoting EarthSense online resources and documentation and contributing to these resources where possible.

Who You Are

We’re looking for a driven, enthusiastic candidate with:

• Self-motivation and a tenacity to succeed
• An eye for detail, careful and diligent with fault diagnosis
• A personable, customer-first approach
• Comfortable in fast-paced and dynamic SME environment
• An interest in technology and learning how things work

Key Skills, Experience and Qualifications Sought:

• Excellent verbal and written communications.
• Strong problem-solving and analytical skills
• Competent in use of standard IT packages such as Microsoft Office.
• Minimum:5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
• Desirable: you have studied a tech related subject at Level 3 such as BTEC IT, A Level computer science etc
• Working knowledge of basic programming (desirable, not required)

Salary: £15,000 - £19,000

Location:Leicester,LE4 5SP

Please note, this is an office based position and and the apprentice will be required to attend our offices 5 days per week.

Why EarthSense?

• Make a positive impact to the air we breathe

• Comprehensive benefits package including retail discount and cycle to work scheme

• 25 days holiday per annum, plus extra annual leave for your birthday. Buy or sell up to 5 days of holiday per year

• Annual performance bonus scheme

• Develop your skills with the support of our dynamic, experienced team.

Application

Application is by CV and covering letter. The covering letter should tell us all about your interest in the role and company as well as your suitability for the position. We especially want to hear what you’re passionate about and what you hope to get from this apprenticeship.

Short-listed candidates will be invited to meet us for an interview at our offices in Leicester. We may also ask you to take part in an aptitude or skills test.

EarthSense is an equal opportunities employer and is committed to the safety and wellbeing of all.

ApprenticeshipTraining to be provided:

• You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.
• You will work alongside our experienced Service Desk team and build your skills through a combination of:
• 1-2-1 Coaching
• Group activities
• Online learning
• Work based tasks

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