Technical Support Engineer - 4 on 4 off - Days and Nights. Job in Hampton Magna Education & Tra[...]

Telent Technology Services Limited; Hampton Magna; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology services provider in Warwick is seeking a Technical Support Engineer to provide configuration and support for critical datacentre equipment. This role involves a 4 on 4 off shift pattern, including days and nights. Candidates should possess vendor certifications in relevant technologies and have a background in IT support. The company emphasizes continuous improvement and offers comprehensive benefits, including generous holiday options and wellness support.

Benefits

34 days holiday including public holidays

Company pension scheme

Occupational health support

Discounts on Cinema, Restaurants, and Shopping

Qualifications

• Organized, proactive, and diligent 1st Line Support Engineer.
• Ability to adapt to a 12-hour shift rotation.
• Enjoy solution-finding in a team environment.

Responsibilities

• Configure and replace datacentre equipment.
• Provide on-site and on-call support.
• Monitor availability and security as part of a team.

Skills

Problem-solving skills

Strong communication

Team collaboration

Education

IT / ICT further education

Tools

Cisco knowledge - LAN / WAN

VMware

MS Windows System Support

McAfee SIEM

Job description

Overview

Technical Support Engineer - Warwick - 4 on 4 off covering 7 days a week - rotational shift - days and nights

Responsibilities

• Configuration and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation.
• Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK.
• Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team.
• Address TPCMS issues either by resolving the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution.
• Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer.
• Ensure all Service Level Agreement targets are exceeded.
• Support the transition of the TPCMS service to other parties by aiding the development and training needs of candidates.

Who you are / Qualifications

• This role would be ideal for an organized, proactive and diligent 1st Line Support Engineer. This is a great opportunity for someone looking to grow in the field of IT support. The 1st Line Support Engineer role would suit someone who enjoys solution-finding and thrives in a team environment.
• Given the 12-hour shift rotation and the nature of the team, adaptability and strong communication credentials will be key in this position.
• Key Requirements:
• - Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge - LAN / WAN, Juniper, IP Trade.
• - McAfee SIEM Security - Security Information Events Management knowledge
• - IT / ICT further education

What we offer

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

Benefits

• 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
• Company pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

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