Technical Support Engineer

Chase Taylor; York and North Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading garage door installation company is looking for a Technical Support Engineer to enhance field quality and provide installer support. In this role, you will coach engineers, conduct quality audits, and implement solutions for complex problems. The ideal candidate has strong troubleshooting skills and a passion for customer service. Opportunities for career growth and collaboration within a dedicated team await you.

Benefits

Opportunities for career growth

Collaborate with expert team

Impact on product quality

Qualifications

• Knowledge of garage doors and their components is essential.
• Experience in performance coaching and auditing is required.
• Strong troubleshooting and fault diagnosis skills are necessary.

Responsibilities

• Support installers with on-site issues and training.
• Conduct quality audits to ensure compliance with standards.
• Deliver training and mentorship to new engineers.
• Perform root cause analysis and provide actionable feedback.

Skills

Knowledge of garage doors, components, and installation

Skilled in troubleshooting & fault diagnosis

Experience in performance coaching and auditing

Excellent communication, especially when working remotely

Self-motivated, solutions-driven, and a team player

Passion for customer service and exceeding expectations

Job description

Are you passionate about quality, coaching, and technical excellence?

Ready to join a market-leading garage door installation company that’s raising the bar for service and support across the industry?

We’re recruiting a Technical Support Engineer to become the driving force behind field quality, technical support, and installer development. If you love solving complex problems, helping others succeed, and raising standards – this role is made for you.

What You’ll Be Doing

• Support Installers
• Coach & Train Engineers in the Field
• Conduct Quality Audits and ensure installations meet high standards
• Root Cause Analysis (RCA) – identify issues, implement real fixes
• Provide Actionable Feedback to the Business and Field Teams
• Deliver Training & Mentorship for new Engineers
• Sign Off Engineers’ Competence post-training
• Support Large or Complex Installations as the technical lead
• Help Develop Training Materials, Online Courses, and Best Practice Manuals
• Audit Customer Aftercare Services and provide coaching where needed

What You Need To Bring:

• Knowledge of garage doors, components, and installation
• Skilled in troubleshooting & fault diagnosis
• Experience in performance coaching and auditing
• Excellent communication, especially when working remotely
• Self-motivated, solutions-driven, and a team player
• Passion for customer service and exceeding expectations

Why Join ?

• Be part of a fast-growing, respected brand
• Make a real impact on product quality and customer satisfaction
• Collaborate with a passionate, expert team
• Opportunities for career growth and continuous learning