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Technical Support Engineer
Pertemps
Winchester
On-site
GBP 30,000 - 50,000
Full time
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Job summary
An established industry player is seeking a Technical Support Engineer to join their team. This role involves providing expert technical support to UK and European distributors, developing testing programs, and maintaining comprehensive product knowledge databases. The ideal candidate will have a background in engineering and a science-based qualification, along with excellent communication skills. Enjoy a dynamic work environment with opportunities for travel and professional development. Join a forward-thinking company that values innovation and offers a supportive atmosphere for its employees.
Benefits
Qualifications
- Experience in a technical support role is essential.
- Background in engineering and science is preferred.
Responsibilities
- Provide technical support to distributors across Europe.
- Develop testing programs and maintain knowledge databases.
Skills
Education
Tools
Job description
Technical Support Engineer
Pertemps are currently recruiting for a Technical Support Engineer to join a specialist chemical manufacturer who are based in Hampshire. Our client is looking for an enthusiastic candidate with a background within engineering to take on a Technical Support role.
Responsibilities:
- Provide extensive technical support and backup to UK & European distributors.
- Develop and implement testing programmes.
- Maintain and expand central knowledge databases for product and application information.
- Attend site visits to support sales staff with technical details.
- Answer calls and emails relating to technical support.
- Host training sessions and hands-on demonstrations of the products.
- Handle product quality complaints.
- Assist with quality control when the QC Technician is absent.
- Write technical articles and product PR.
- Update CRM database, forwarding sales leads to relevant departments.
Requirements:
- Experience within a similar role
- Experience working with adhesives, sealants, coatings or paints is advantageous
- Science-based qualification or degree
- Engineering background
- Excellent verbal and written communication skills
- Happy to travel to Europe occasionally
- Full UK driving licence
The Technical Support/ Mechanical Engineer Role:
- Monday to Friday 8am - 4.30pm
- Negotiable salary depending on experience
- Annual Bonus
- Happy with occasional travel including European travel and attending exhibitions
- 25 days holiday plus bank holiday
- Generous pension contribution
- Private Medical Cover
If you are interested in this Technical Support Engineer position, please apply below with an up-to-date CV or get in contact with Jemma at Pertemps.
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