Technical Support Engineer

TipTopJob; Warwick; On-site; GBP 27,000 - 35,000; Full time

Job summary

A leading engineering firm in Warwick seeks a Technical Support Engineer to deliver expert support and learn through a structured training program. The role offers a competitive salary, high-quality training, and various employee benefits. Ideal candidates should possess GCSEs in Maths and English and have a Level 3 engineering qualification. If you have a strong problem-solving mindset and thrive under pressure, this opportunity is for you.

Benefits

5% employer pension contribution

25 days holiday plus bank holidays

Life assurance and private medical insurance

Annual sales-related bonus

Free on-site parking

Regular social events

Qualifications

• Natural problem solver with an analytical mindset.
• Calm and confident communicator who thrives under pressure.
• Previous exposure to electrical or mechanical engineering is a bonus.

Responsibilities

• Delivering expert-level telephone support to field engineers.
• Advising on replacement parts and quotations.
• Assisting colleagues with technical knowledge.

Skills

Problem solving

Analytical mindset

Communication skills

Teamwork

Education

GCSEs in Maths and English (Grade C/4 or above)

Engineering qualifications at least Level 3 (A-Level, BTEC, etc.)

Job description

Technical Support Engineer: Be the Voice Behind the Solution

Warwick, onsite, modern office environment

Basic salary between GBP 27,000 and GBP 35,000

Why join?

They supply drive and control systems to the industrial sector, supporting critical environments where reliability is essential, including power stations, warehousing, rail depots, and cold storage facilities. Renowned for their quality products, expert technical support, and outstanding after-sales service, they have built a strong and trusted reputation in the industry.

You will be at the heart of their reputation, providing exceptional desk-based technical support to engineers and clients nationwide. If you're looking for a technically rewarding role, long-term job security, and a company that's growing year on year, this could be the opportunity you've been waiting for.

What you'll be doing

You will start with an immersive technical training programme, learning everything about the electrical and mechanical engineering that powers their products. You will be coached by experts in a friendly, classroom-based environment to get you up to speed quickly and confidently.

Then, You’ll Hit The Ground Running By:

• Delivering expert-level telephone support to field engineers during installations, repairs, or troubleshooting
• Building rapport under pressure: staying calm, empathetic, and focused when customers need you most
• Advising on replacement parts and quotations during support calls to streamline issue resolution
• Assisting colleagues across the business with your technical knowledge and engineering insights
• Getting involved in technical projects and contributing to internal training initiatives

What’s in it for you?

They take care of their people. Here's what you can look forward to:

• A full, structured induction and high-quality technical training from day one
• Competitive salary based on experience
• 5% employer pension contribution
• 25 days holiday plus bank holidays after probation
• Life assurance and private medical insurance
• Annual sales-related bonus
• Company sick pay scheme
• Cycle to work scheme and long service rewards
• Employee assistance programme
• Free on-site parking and hot drinks
• Regular social events and a friendly team environment

Who we’re looking for

You don’t need years of experience—just the right mindset and technical foundations:

• GCSEs in Maths and English (Grade C/4 or above)
• Engineering qualifications at least Level 3 (A-Level, BTEC, etc.) or higher in a technical discipline
• A natural problem solver with an analytical mindset
• Calm and confident communicator who thrives under pressure
• Team player with a passion for helping others
• Previous exposure to electrical or mechanical engineering is a bonus

The company does not offer visa sponsorship for overseas candidates.

Ready to take the next step?

Please apply for further discussion.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

To ensure your CV is processed effectively, please include your name, email address, phone number, and location (post code, town, or county).