Technical Support Engineer

Jonathan Lee Recruitment; Warwick; On-site; GBP 27,000 - 35,000; Full time

Job summary

A leading company in drive and control systems is hiring a Technical Support Engineer. The role involves providing technical support and guidance to engineers and clients across various sectors. New recruits will undergo a comprehensive training program, transitioning into a supportive team-focused environment.

Benefits

5% employer pension contribution

25 days' holiday plus bank holidays

Life assurance and private medical insurance

Annual sales-related bonus

Company sick pay scheme

Cycle to work scheme

Employee assistance programme

Free on-site parking

Regular social events

Comprehensive induction and training

Qualifications

• GCSEs in Maths and English required.
• Engineering qualifications Level 3 or higher preferred.
• Natural problem solver with an analytical mindset.

Responsibilities

• Deliver expert-level telephone support to field engineers.
• Build rapport under pressure with customers.
• Assist colleagues with technical knowledge.

Skills

Problem solving

Communication

Analytical mindset

Team player

Education

GCSEs in Maths and English (Grade C/4 or above)

Engineering qualifications to at least Level 3

Job description

Technical Support Engineer - Be the Voice Behind the Solution

Warwick, onsite, modern office environment

Basic salary between £27,000 and £35,000

Why join?

They supply drive and control systems to the industrial sector, supporting critical environments where reliability is essential - including power stations, Warehousing, rail depots, and cold storage facilities. Renowned for their quality products, expert technical support, and outstanding after-sales service, they have built a strong and trusted reputation in the industry

You'll be at the heart of their reputation, providing exceptional desk-based technical support to engineers and clients nationwide. If you're looking for a technically rewarding role, long-term job security, and a company that's growing year on year - this could be the opportunity you've been waiting for.

What you'll be doing

You'll start strong with an immersive technical training programme, where you'll learn everything there is to know about the electrical and mechanical engineering that powers their products. You'll be coached by experts in a friendly, classroom-based environment to get you up to speed quickly and confidently.

Then, you'll hit the ground running by:

• Delivering expert-level telephone support to field engineers needing fast, reliable help during installations, repairs, or troubleshooting
• Building rapport under pressure - keeping calm, empathetic, and focused when customers need you most
• Advising on replacement parts and quotations during support calls to streamline issue resolution
• Assisting colleagues across the business with your technical knowledge and engineering insights
• Getting involved in technical projects and contributing to internal training initiatives

What's in it for you?

They know how to take care of their people. Here's what you can look forward to:

• A full, structured induction and high-quality technical training from day one
• Competitive salary based on experience
• 5% employer pension contribution
• 25 days' holiday (plus bank holidays) after probation
• Life assurance and private medical insurance
• Annual sales-related bonus
• Company sick pay scheme
• Cycle to work scheme and long service rewards
• Employee assistance programme
• Free on-site parking and complimentary hot drinks
• Regular social events and a genuinely friendly team environment

Who we're looking for

You don't need years of experience - just the right mindset and technical foundations:

• GCSEs in Maths and English (Grade C/4 or above)
• Engineering qualifications to at least Level 3 (A-Level, BTEC, etc.) or higher in a technical discipline
• A natural problem solver with an analytical mindset
• Calm and confident communicator who thrives under pressure
• Team player with a passion for helping others
• Previous exposure to electrical or mechanical engineering is a bonus

The company does not offer visa sponsorship for overseas candidates

Ready to take the next step?

Please apply for further discussion

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.