Technical Support Engineer

Rac Motoring Services; Walsall; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive services provider is seeking a Technical Support Mechanic to join their expanding Motability team in Walsall. This role requires providing expert remote assistance to customers and resolving vehicle issues without physical intervention. The ideal candidate will have at least 5 years' experience in a similar role and an NVQ Level 3 in Motor Vehicle Engineering. The position offers a 35-hour work week, competitive benefits, and the chance to be part of a well-respected brand.

Benefits

23 days holiday allowance plus bank holidays

Family leave support

Group Personal Pension scheme

Life Assurance cover

Personal support service

Car salary sacrifice scheme

Free RAC Ultimate Breakdown Service

Access to online discounts portal

Qualifications

• Minimum NVQ Level 3 in Motor Vehicle Engineering required.
• At least 5 years’ experience as a vehicle technician or mechanic.
• Comfortable with multiple cases and detailed reporting.

Responsibilities

• Provide remote support to resolve vehicle issues efficiently.
• Manage technical complaints and work with stakeholders.
• Monitor technical insights for alignment with evolving tech.

Skills

Vehicle diagnostics

Analytical skills

Technical report interpretation

Professional communication

Education

NVQ Level 3 in Motor Vehicle Engineering

Level 3 EV Training

Tools

Microsoft Office

Case management systems

Job description

Are you a skilled mechanic ready to transition from the shop floor to a dynamic desk-based role? Do you want to use your technical knowledge to make a real difference without getting your hands dirty? We have an exciting opportunity for a Technical Support Mechanic to join our rapidly expanding Motability team! As a Technical Support Engineer, you'll play a key role in ensuring customers receive the best solutions. Working as part of our dedicated team, you'll provide remote assistance and expert technical advice to resolve vehicle issues efficiently and accurately.

Responsibilities

• Provide remote assistance to patrols, retailers and customers to guide real‑time repairs and resolve vehicle issues efficiently.
• Support our internal roadside teams with live diagnostics, helping to increase first‑time fix rates and reduce the need for vehicle recovery.
• Manage technical complaints by working with customers, case managers, manufacturers and the dealer network to reach fair and timely resolutions.
• Monitor and share technical insights to keep RAC and Motability Operations aligned with evolving technologies.
• Ensure warranty processes are applied fairly and consistently across the retailer network.

Qualifications

You might be:

• Workshop controller, mechanic or vehicle technician looking to move into a more analytical and advisory role.
• Experienced with vehicle diagnostics, repairs and workshop operations.
• Comfortable reading and interpreting technical reports.
• Confident in using systems and handling multiple cases with attention to detail.

What you’ll need:

• A minimum NVQ Level 3 (or equivalent) in Motor Vehicle Engineering.
• Level 3 EV Training (or desire to work towards it).
• At least 5 years’ experience as a vehicle technician, mechanic or workshop controller.
• Strong working knowledge of diagnostic systems and repair procedures.
• Clear, professional communication – both written and verbal.
• Comfortable with Microsoft Office and case management systems.

We are one of the country’s most well‑known and trusted brands. Our culture is inclusive, open and collaborative. We welcome applicants of all backgrounds and experiences.

Benefits

• Work pattern of 35 hours weekly, Monday to Friday, 8 am – 6 pm.
• Holiday allowance of 23 days (rising to 25 with service) + bank holidays.
• Family leave support including paid time off, flexibility and resources to balance work and family commitments.
• Option to join RAC’s Group Personal Pension scheme with matching/contribution up to 6.5% on qualifying earnings.
• Basic Salary Core Employer Funded Life Assurance cover (4× for pension scheme members) with the option to flex up to 10× through our benefits offering.
• Confidential personal support service available 24/7 to you and any household members aged 16+.
• Car salary sacrifice scheme after 12 months; significant tax savings, electric vehicle options included.
• Free RAC Ultimate Complete Breakdown Service from day one.
• Access to Orange Savings, an online discounts portal offering thousands of savings on high‑street retailers, supermarkets, holidays, tech and more.