Technical Support Engineer

www.findapprenticeship.service.gov.uk - Jobboard; United Kingdom; On-site; GBP 35,000 - 50,000; Full time

Job summary

A recruitment platform in the United Kingdom is seeking a highly skilled Technical Support Engineer. You will provide support to clients, resolve complex issues, and enhance support processes. The ideal candidate has a Bachelor's degree and over 5 years of relevant experience. Excellent problem-solving and communication skills are essential for customer satisfaction.

Qualifications

• 5+ years of experience in technical support or related field.
• Strong technical skills and knowledge of software development.
• Ability to work independently and as part of a team.

Responsibilities

• Provide technical support to clients and customers.
• Work closely with the development team to resolve issues.
• Develop and maintain technical support processes.

Skills

Technical support

Problem-solving

Analytical skills

Communication

Interpersonal skills

Education

Bachelor's degree in Computer Science or related field

Job description

Summary:
We are seeking a highly skilled Technical Support Engineer to join our team. The successful candidate will be responsible for providing technical support to our clients and customers, resolving complex technical issues, and ensuring customer satisfaction. The Technical Support Engineer will work closely with our development team to identify and resolve technical issues, and will be responsible for maintaining and improving our technical support processes.


Responsibilities:
+ Provide technical support to clients and customers, resolving complex technical issues in a timely and efficient manner
+ Work closely with the development team to identify and resolve technical issues
+ Develop and maintain technical support processes and procedures
+ Communicate technical issues and solutions to clients and customers in a clear and concise manner
+ Collaborate with other departments to ensure customer satisfaction and resolve issues
+ Participate in product development and testing to ensure product quality and customer satisfaction

Qualifications:
+ Bachelor's degree in Computer Science, Information Technology, Electrical Engineering or related field
+ 5+ years of experience in technical support or related field
+ Strong technical skills and knowledge of software development and programming languages
+ Excellent problem-solving and analytical skills
+ Strong communication and interpersonal skills
+ Ability to work independently and as part of a team
+ Experience with customer service and support