Technical Support Engineer

La Fosse Associates; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company seeks a Level 1-3 Technical Support Specialist to deliver user-facing support across multiple construction projects in the UK. The role involves troubleshooting various technical issues, maintaining asset inventories, and providing proactive support in a fast-paced environment. Ideal candidates will have strong communication skills and ITIL knowledge, ensuring excellence in customer service and continuous improvement.

Qualifications

• 2-3+ years in technical/EUC support roles preferably in large environments.
• Solid understanding of ITIL with at least 2 years' experience.
• Proactive, solution-focused, with strong communication skills.

Responsibilities

• Provide technical support for desktops, laptops, and mobile devices.
• Troubleshoot account access, hardware faults, and network issues.
• Log and resolve incidents using ServiceNow in line with SLAs.

Skills

Technical support

Troubleshooting

Windows 10/11

macOS

Microsoft Office

Strong communication skills

Stakeholder engagement

Knowledge of ITIL

Tools

ServiceNow

Cisco Meraki

Job description

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Location: Site-based with regular travel to construction sites

Overview:

Hands-on support role delivering Level 1–3 technical support across End User Computing (EUC), applications, and software, with a strong focus on site-based support across multiple construction projects. Acts as a key point of contact for all user-facing IT issues, collaborating closely with infrastructure, service management, and application teams. Operates within an ITIL-aligned framework.

Key Responsibilities:

Provide technical support for desktops, laptops, mobile devices, applications (e.g. MS Office), and AV equipment

Troubleshoot user issues including account access, hardware faults, and network connectivity

Support site IT setups, including server maintenance and racking infrastructure

Maintain asset inventories and liaise with vendors for warranty repairs

Log, prioritise, and resolve incidents using ServiceNow in line with SLAs

Contribute to knowledge base (KB) and continuous improvement initiatives

Support end-to-end hardware lifecycle: imaging, deployment, testing, and quality assurance

Perform on-site support across the region and escalate complex issues where needed

Technical Environment:

Windows 10/11, macOS, Microsoft Office

Cisco Meraki, SOE/imaging tools, CMDB

AV support (e.g., Teams Meeting Rooms, projectors)

ServiceNow, Asset & License Management

Requirements:

2–3+ years in technical/EUC support roles, ideally in large, multisite environments

Strong communication and stakeholder engagement skills (technical and non-technical)

Solid understanding of ITIL (min. 2 years’ experience)

Proactive, self-motivated, and solution-focused

Culture Fit:
Best suited to candidates who are practical, collaborative, resilient, and committed to continuous improvement and customer service excellence in a fast-paced, dynamic environment.