Technical Support Engineer

ZipRecruiter; Truro; On-site; GBP 30,000 - 34,000; Full time

Job summary

Une entreprise reconnue recherche un Ingénieur Support Technique responsable d'assister l'équipe de support pour résoudre efficacement les problèmes clients. Le candidat idéal devra posséder une solide expérience en service client et une formation technique, tout en étant capable de travailler de manière autonome. Ce poste offre une rémunération compétitive et un environnement dynamique, avec une rotation de 4 jours travaillés suivis de 4 jours de repos.

Benefits

Prime de quart de 3500 GBP

Horaires de travail de 12 heures sur 4 jours

Qualifications

• Expérience en service client et opérations réseau appréciée.
• Connaissance pratique des systèmes Inmarsat et VSAT.
• Capacité à préparer et gérer des équipes de travail.

Responsibilities

• Agir en tant qu'ingénieur de quart proactif dans une équipe d'assistance technique.
• Mentorer et guider les équipes de support de premier et deuxième niveau.
• Assurer la continuité du service 24/7 pour le client.

Skills

Service client

Résolution de problèmes techniques

Connaissance des systèmes de réseau

Education

Formation technique en ingénierie

Tools

Systèmes Inmarsat

Systèmes VSAT

Réseau IP (e.g., CCNA, JNCIA)

Job description

Job Description

Position: Technical Support Engineer

Job ID: 2394/4

Location: Cornwall

Rate/Salary: £30-£34K + £3500 shift allowance

Benefits: Plus 4 on 4 off shift allowance (12-hour shifts)

Type: Permanent

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors. Visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.

The following job description outlines the position of Technical Support Engineer.

Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. They will support the Team Lead and play a key role in delivering 24/7 service to the client.

HSB Technical's client is an established and well-regarded business entity.

Duties and responsibilities of the Technical Support Engineer:

• Strong commercial awareness with the ability to work independently and take initiative.
• Eager to continuously learn and support new systems and services.
• Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone.
• Excellent customer service skills, with confidence in both phone and face-to-face interactions.
• Determining priorities in an environment where customer demand varies constantly.
• Keeping up to date with product knowledge, technical, and regulatory changes.
• Managing other Shift workers.

Qualifications and requirements for the Technical Support Engineer:

Desirable Experience:

• Experience in Customer Service and Network Operations.
• Technical Engineering background.
• Familiarity with MOD systems and equipment support.
• Hands-on experience with Inmarsat and/or VSAT systems.
• Knowledge of customer equipment and systems, including:

• Maritime satellite equipment (Inmarsat)
• VSAT systems (Intellian, Seatel, T&T)
• Land mobile systems (BGAN, Iridium, Thuraya, GX)
• IP networking (e.g., CCNA, JNCIA)

This vacancy is being advertised by HSB Technical Ltd, who have been appointed to act as a recruitment partner for this role.

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