Technical Support Engineer

Twister IT Solutions; Tilbury juxta Clare; On-site; GBP 29,000; Full time

Job summary

A technology solutions provider in East Tilbury is seeking an experienced Technical Support Engineer to provide IT support and solutions. This full-time role involves managing technical support tickets, conducting onsite installations, and maintaining customer infrastructures. Candidates should have 3+ years of technical support experience and strong skills in Microsoft Windows Server and networking. Competitive salary and opportunities for professional development are offered.

Benefits

Competitive salary

20 days holiday

Pension scheme

Professional development opportunities

Qualifications

• At least 3 years of experience in a technical support role within an MSP environment.
• Strong technical skills in Microsoft Windows Server, Active Directory, and networking.
• Hands-on experience in onsite support.

Responsibilities

• Manage and resolve technical support tickets, ensuring high levels of customer satisfaction.
• Conduct onsite installations, diagnostics, and troubleshooting.
• Perform regular checks on customer infrastructure and backups.
• Collaborate on IT projects and assist fellow support staff.
• Maintain and update systems through routine maintenance.

Skills

Technical support experience

Microsoft Windows Server

Active Directory

Networking

Client relationship management

Job description

Technical Support Engineer - Twister IT Solutions is looking for an experienced Technical Support Engineer to join us in this exciting permanent, full-time role based in East Tilbury, Essex.

About us:

Twister IT Solutions delivers expert IT support and services to businesses across the region. With a focus on cybersecurity, cloud solutions, and infrastructure, our dedicated team provides reliable, tailored technology solutions.

Fantastic company package includes:

• Salary: Competitive salary ranging from £28,500 per annum depending on experience.
• Holiday: 20 days holiday per year. This excludes public holidays.
• Pension: The company is part of the government workplace pension scheme.
• Other: Opportunities for professional development and career progression

About the role:

As an experienced Technical Support Engineer, you will play a critical role in providing exceptional technical support and solutions to our clients. You will be the first line of assistance, addressing a variety of IT challenges, both remotely and onsite. Working hours for this role will be 09:00 - 17:00

Duties and Responsibilities include:

• Proactively manage and resolve technical support tickets, ensuring adherence to SLAs and high levels of customer satisfaction.
• Conduct onsite installations, diagnostics, and troubleshooting activities when remote support is not feasible.
• Perform regular checks on customer infrastructure, backups, and monitoring systems, taking action when necessary.
• Collaborate on IT projects and participate in the internal escalation process to assist fellow support staff.
• Maintain and update systems through routine maintenance, ensuring optimal performance for all clients.

About You:

As a Technical Support Engineer, you will be a driven and highly motivated individual with at least 3 years of experience in a technical support role within an MSP environment. You'll bring strong technical skills in Microsoft Windows Server, Active Directory, and networking. Your hands-on experience in onsite support will make you an asset to the team. You'll thrive in collaborative settings, building strong client relationships while staying ahead of emerging technologies to deliver exceptional IT solutions. Successful applicants will also hold a Full UK Driver's License (Manual preferred for access to company van).

We are an equal opportunities employer and welcome applications from all qualified candidates. If you have a disability and require any reasonable adjustments, please let us know.