Technical Support Engineer

TipTopJob; Telford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading communication technology firm in Telford is seeking a Technical Support Engineer to join their dynamic team. This role involves diagnosing complex technical issues, providing expert support for Internet products, and managing installations of cloud-based systems. Ideal candidates will have strong IP networking knowledge and excellent communication skills, along with a proactive approach to problem-solving. This position offers a vibrant work environment with progression opportunities.

Qualifications

• Experience supporting Internet products such as ADSL, VDSL, or Ethernet.
• Strong knowledge of DHCP, DNS, VPN, NAT, and VoIP.
• Proven experience in configuring and troubleshooting networking devices.

Responsibilities

• Diagnose and resolve complex technical issues.
• Provide expert support for broadband and voice solutions.
• Perform remote installations of cloud-based systems.

Skills

IP Networking knowledge

Communication skills

Problem-solving mindset

Hands-on experience with routers

Experience with broadband products

Job description

Overview

Looking for an exciting opportunity to showcase your technical expertise while working with cutting-edge technology? This is your chance to join a thriving organisation that is revolutionising the way businesses communicate. As a Technical Support Engineer, you'll be part of a dynamic team dedicated to delivering innovative solutions and ensuring exceptional customer satisfaction. This role offers a platform to develop your career with progression opportunities.

What You Will Do

• Diagnose and resolve complex technical issues, implementing effective long-term solutions to ensure continuous service performance.
• Provide expert support for broadband, routers, access points, and Hosted Voice solutions, guaranteeing an outstanding customer experience.
• Perform remote installations of cloud-based telephony systems and manage upgrades for existing customers.
• Analyse and troubleshoot software, hardware, and networking problems across a variety of systems.
• Deliver training and onboarding support for users, empowering them to make the most of their systems.
• Collaborate with your team to share knowledge, improve processes, and drive operational efficiency.

What You Will Bring

• Experience supporting Internet products such as ADSL, VDSL, FTTC, FTTP, SoGEA, or Ethernet.
• Strong IP Networking knowledge, including DHCP, DNS, VPN, NAT, and VoIP.
• Hands-on experience configuring, installing, and troubleshooting routers and wireless access points.
• Excellent communication skills and a proactive approach to problem-solving.
• A continuous learning mindset to stay ahead in an ever-evolving technology landscape.

Company and Role Details

This company is on a mission to make every contact more meaningful. As part of a wider European group, they pride themselves on innovation, collaboration, and delivering tailored solutions to businesses of all sizes. Joining as a Technical Support Engineer, you'll play a pivotal role in helping the company achieve its vision of seamless communication and connectivity for its clients.

Location

This role is based at the company's head office in Telford, offering a vibrant and supportive work environment.

How to Apply

Don't miss out on this fantastic opportunity to advance your career as a Technical Support Engineer. Apply today to become part of a forward-thinking team where your skills and passion will make a real difference.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (postcode OR town OR county, as a minimum) are included.