Technical Support Engineer

Chase Taylor; Swindon; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading garage door installation company is seeking a passionate Technical Support Engineer to drive field quality and coach installers. The ideal candidate will have a strong knowledge of garage doors and installation, excellent troubleshooting skills, and a passion for customer service. This role offers opportunities for career growth in a respected brand dedicated to improving service and support in the industry.

Benefits

Opportunities for career growth

Collaborate with a passionate team

Impact product quality and customer satisfaction

Qualifications

• Experience in performance coaching and auditing.
• Self-motivated and a team player.
• Passion for customer service and exceeding expectations.

Responsibilities

• Support Installers by providing technical assistance.
• Conduct Quality Audits to ensure standards are met.
• Root Cause Analysis to identify and fix issues.
• Train and mentor new Engineers in the field.

Skills

Knowledge of garage doors and components

Skilled in troubleshooting & fault diagnosis

Experience in performance coaching

Excellent communication

Self-motivated and solutions-driven

Passion for customer service

Job description

Are you passionate about quality, coaching, and technical excellence?

Ready to join a market-leading garage door installation company that’s raising the bar for service and support across the industry?

We’re recruiting a Technical Support Engineer to become the driving force behind field quality, technical support, and installer development. If you love solving complex problems, helping others succeed, and raising standards – this role is made for you.

What You’ll Be Doing

• Support Installers
• Coach & Train Engineers in the Field
• Conduct Quality Audits and ensure installations meet high standards
• Root Cause Analysis (RCA) – identify issues, implement real fixes
• Provide Actionable Feedback to the Business and Field Teams
• Deliver Training & Mentorship for new Engineers
• Sign Off Engineers’ Competence post-training
• Support Large or Complex Installations as the technical lead
• Help Develop Training Materials, Online Courses, and Best Practice Manuals
• Audit Customer Aftercare Services and provide coaching where needed

What You Need To Bring:

• Knowledge of garage doors, components, and installation
• Skilled in troubleshooting & fault diagnosis
• Experience in performance coaching and auditing
• Excellent communication, especially when working remotely
• Self-motivated, solutions-driven, and a team player
• Passion for customer service and exceeding expectations

Why Join ?

• Be part of a fast-growing, respected brand
• Make a real impact on product quality and customer satisfaction
• Collaborate with a passionate, expert team
• Opportunities for career growth and continuous learning