Technical Support Engineer

Safer Hand Solutions; Stone; On-site; GBP 26,000 - 30,000; Full time

Job summary

A family-led technology company based in Stone is seeking an experienced Technical Support Engineer to provide ICT support, troubleshoot IT issues, and assist users. Responsibilities include resolving hardware/software problems, managing equipment orders, and coordinating with external IT suppliers. Ideal candidates will have strong communication skills and previous experience in ICT support. The role offers up to £30k annually with excellent benefits including holiday, training, and a supportive work culture.

Benefits

25 days holiday plus bank holidays

Training and development opportunities

Company pension scheme

Christmas shutdown

Social events

Private car park

Sick pay scheme

Mental health support initiatives

Qualifications

• Previous experience in ICT support or a similar environment.
• Confident in providing ICT support.
• Experience with third-party servers.

Responsibilities

• Diagnose and troubleshoot IT issues for hardware and software.
• Handle technical repairs and maintenance.
• Provide instructions to users via various communication methods.
• Coordinate with third-party IT suppliers.

Skills

ICT support experience

Understanding of Microsoft technologies

Excellent communication skills

Proactive and organized

Job description

Technical Support Engineer

Location: Stone, Staffordshire

Salary: GBP26k - GBP30k

Working Hours: Monday to Friday, 8:30 am - 5:00 pm (1 hour lunch)

This is a fantastic opportunity for an experienced Technical Support Engineer to join a thriving, well-established, family-led company based in Stone, Staffordshire. The company offers a supportive and forward-thinking work culture where staff are valued.

Role:

As a Technical Support Engineer, you will diagnose and troubleshoot IT issues, including hardware, software, system, and network problems. You will be the first point of contact for technical support via face-to-face, calls, or messages, ensuring the company's operational continuity.

Responsibilities:

• Handle technical repairs, maintenance, and queries, taking ownership and resolving issues, including diagnosing and fixing equipment like laptops, tablets, and headsets.
• Escalate unresolved issues to relevant teams or IT partners.
• Provide advice and instructions to users face-to-face, over the phone, or in writing.
• Ensure compliance with regulatory requirements.
• Coordinate with third-party IT suppliers and IT partners.
• Manage equipment recycling and ordering efficiently, considering costs.
• Maintain a tidy and hazard-free communications room.
• Update internal systems with all relevant information.
• Support IT projects in collaboration with the Project Manager.
• Proactively seek process and system improvements.
• Record faults and assist with onboarding new staff, ensuring they have necessary equipment.
• Purchase hardware as needed.
• Engage with managers and stakeholders effectively.
• Stay informed about market trends and contribute ideas for technological improvements.
• Attend bi-monthly meetings regarding the company's ChatBot.
• Ensure external testing and cybersecurity measures are up to date.

Requirements:

Previous experience in ICT support or similar environment, with a good understanding of Microsoft technologies. Confident in providing ICT support, experienced with third-party servers, and excellent communication skills are essential. The candidate should be organized, able to multitask, proactive, and eager to learn and suggest improvements.

Additional Benefits:

• 25 days holiday plus bank holidays
• Training, development, and progression opportunities
• Competitive salary with annual reviews
• Company pension scheme
• Christmas shutdown
• Social events
• Private car park
• Sick pay scheme
• Mental health support initiatives

To apply or find out more, contact Hannah Kirk at Safer Hand Solutions. Please note, we act as an employment agency for this role.