Technical Support Engineer

Rentavilla4u; Stone; On-site; GBP 26,000 - 30,000; Full time

Job summary

Join a thriving company as a Technical Support Engineer and be part of a supportive team in Stone, Staffordshire. You'll diagnose IT issues and support a range of hardware and software challenges, all while benefiting from a competitive salary and excellent career progression opportunities.

Benefits

25 days holiday plus bank holidays

Training, development, and progression opportunities

Company pension scheme

Christmas shutdown

Social events throughout the year

Private parking

Company sick pay

Workplace mental health support

Qualifications

• Experience in a similar ICT support role.
• Strong understanding of Microsoft technologies.
• Experience dealing with third-party servers.

Responsibilities

• Provide support in diagnosing and troubleshooting IT issues.
• Be the go-to person for all technical repairs and queries.
• Maintain compliance with regulatory requirements.

Skills

Microsoft technologies

Excellent communication

ICT support

Organizational skills

Problem-solving

Job description

Stone, Staffordshire

£26k - £30k

Monday to Friday

8:30am – 5pm (1 hour lunch)

This is a fantastic opportunity for an experienced Technical Support Engineer to join a thriving team and company based in Stone, Staffordshire. I genuinely enjoy recruiting for this company.

You will be working as part of an award-winning, well-established, family-led company that offers a supportive and forward-thinking work culture. It is a place where you will be proud to work, and they ensure all staff feel valued.

Role

As the Technical Support Engineer in Stone, Staffordshire, you will provide first-hand support in diagnosing and troubleshooting IT issues, including hardware, software, system, and network problems. Your role is crucial to ensure the company's operations run smoothly.

Being the first point of contact for technical support (face-to-face, calls, messages) is also key in this role.

Responsibilities

• Be the go-to person for all technical/IT repairs, maintenance, issues, or queries. Take ownership and follow through to resolution, escalating as needed.
• Diagnose and fix equipment such as laptops, bodycams, tablets, headsets.
• Escalate unresolved issues to the relevant team or IT partner.
• Provide one-to-one advice and step-by-step instructions face-to-face, over the phone, or written.
• Ensure compliance with regulatory requirements.
• liaise with third-party IT equipment suppliers and the IT partner.
• Oversee recycling and ordering of equipment, considering costs and efficiency.
• Maintain a tidy and hazard-free communications room.
• Upload updates to the internal system.
• Support wider IT projects with the Project Manager.
• Proactively seek process and system improvements.
• Record all faults.
• Assist with onboarding new starters, ensuring they have necessary equipment and setup.
• Purchase hardware as needed.
• Engage with managers and stakeholders.
• Stay informed on market research, contributing ideas for tech and process improvements.
• Attend bi-monthly meetings regarding the company's ChatBot.
• Ensure external testing and cybersecurity measures are up to date.

Requirements

Ideal candidates will have experience in a similar ICT support role and a strong understanding of Microsoft technologies.

Additional Expectations

• Confidence in providing ICT support.
• Experience dealing with third-party servers.
• Excellent communication skills, capable of liaising with all levels internally and externally.
• Organized, able to prioritize and multitask.
• Strong work ethic, eager to learn, flexible, forward-thinking, and proactive in suggesting improvements.

Additional Benefits

• 25 days holiday plus bank holidays
• Training, development, and progression opportunities
• Competitive salary with annual reviews
• Company pension scheme
• Christmas shutdown
• Social events throughout the year
• Private parking
• Company sick pay
• Workplace mental health support
• Supportive senior leadership culture

This is a brilliant opportunity in Stone, Staffordshire, for an experienced Technical Support Engineer to join a growing business with excellent career prospects. To learn more, contact Safer Hand Solutions and ask for Hannah Kirk, or apply today. Please note, Safer Hand Solutions acts as an employment agency on behalf of the client. Due to high volume, only shortlisted candidates will be contacted, but we may reach out for other suitable roles.