Technical Support Engineer

Dematic; Stockport; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the automation sector is seeking a Technical Support Engineer in Stockport. This role involves logging incidents, collaborating with colleagues, and providing excellent customer service. Candidates should have a strong command of English and relevant technical problem-solving skills. The position offers competitive compensation and opportunities for career development.

Benefits

Competitive salary based on experience

Incentive scheme for performance

Group Personal Pension scheme

25 days holiday plus bank holidays

Private Health scheme

Life assurance

Onsite gym and additional facilities

Qualifications

• Excellent command of English (spoken and written).
• Experience working in customer facing roles.
• Knowledge of ITIL processes.

Responsibilities

• Ensure incidents are logged and assigned correctly.
• Communicate with customers regarding issues.
• Work with team to ensure prompt resolution.

Skills

Team player

Technical problem solving

Customer facing experience

Good command of English

Education

Further education in engineering or computing

Job description

Dematic Stockport, England, United Kingdom

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Dematic Stockport, England, United Kingdom

Join to apply for the Technical Support Engineer role at Dematic

Dematic designs, builds, and supports intelligent automated solutions empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing facilities, and service centres located in more than 26 countries, the Dematic global network of over 10,000 employees has helped achieve successful customer installations for some of the world’s leading brands. Headquartered in Atlanta, Dematic is a member of KION Group, one of the world’s leading suppliers of industrial trucks and supply chain solutions.

What We Offer

Career Development

• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities
  
  

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Tasks And Qualifications

MAIN JOB OBJECTIVES

• Ensure reported incidents are correctly logged and assigned, and accurately updated as the resolution progresses
• Initiate investigations into relevant incidents
• Communicate with the customer to understand the underlying issue(s) and provide timely feedback
• Work proactively with colleagues across the team to ensure prompt resolution of each incident within agreed SLA timescales.
• Provide support to colleagues through knowledge sharing and promoting knowledge sharing initiatives
  
  

Required Skills

• An excellent command of the English language (both spoken and written)
• A team player with a desire for continuous improvement and able to accept constructive feedback in a busy working environment
• Able to adhere to current processes with an open mind
• Able to work shifts including night and weekends with a flexible approach
• Familiarity with the use of incident management and reporting tools
• Demonstrable detailed experience working in a customer facing role
  
  

Desired Skills

• A knowledge of ITIL processes, and ideally ITIL certified
• While you will be educated and supported on the job, an inherent aptitude to technical problem solving
• A willingness to visit customers’ sites to gain a deeper understanding of applications
• A strong software engineering or computing background
• Experience with working in the Information Technology industry
• Further/higher education qualifications preferably in an engineering discipline and/or computing
  
  

Benefits

• Competitive salary- based on level of experience and expertise
• Incentive scheme designed to reward individual contribution and performance
• Group Personal Pension scheme with generous Company contributions and made by salary exchange
• Holidays - 25 days plus bank holidays
• Private Health scheme (non-contributory for employees)
• Life assurance
• Onsite gym, showering facilities, cafe and socials

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Transportation, Logistics, Supply Chain and Storage

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