Technical Support Engineer

Chase Taylor; Southampton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading garage door installation company in Southampton is seeking a Technical Support Engineer to drive field quality and technical support. The ideal candidate will support installers, conduct quality audits, and provide coaching for engineers. Strong troubleshooting skills and a passion for customer service are essential. This role offers opportunities for career growth within a respected brand.

Benefits

Opportunities for career growth

Collaborative expert team

Impact on product quality

Qualifications

• Knowledge of garage doors, components, and installation.
• Skilled in troubleshooting & fault diagnosis.
• Experience in performance coaching and auditing.

Responsibilities

• Support Installers.
• Coach & train Engineers in the field.
• Conduct quality audits and ensure high standards.

Skills

Troubleshooting

Fault diagnosis

Performance coaching

Communication

Customer service

Job description

Are you passionate about quality, coaching, and technical excellence?

Ready to join a market-leading garage door installation company that’s raising the bar for service and support across the industry?

We’re recruiting a Technical Support Engineer to become the driving force behind field quality, technical support, and installer development. If you love solving complex problems, helping others succeed, and raising standards – this role is made for you.

What You’ll Be Doing

• Support Installers
• Coach & Train Engineers in the Field
• Conduct Quality Audits and ensure installations meet high standards
• Root Cause Analysis (RCA) – identify issues, implement real fixes
• Provide Actionable Feedback to the Business and Field Teams
• Deliver Training & Mentorship for new Engineers
• Sign Off Engineers’ Competence post-training
• Support Large or Complex Installations as the technical lead
• Help Develop Training Materials, Online Courses, and Best Practice Manuals
• Audit Customer Aftercare Services and provide coaching where needed

What You Need To Bring:

• Knowledge of garage doors, components, and installation
• Skilled in troubleshooting & fault diagnosis
• Experience in performance coaching and auditing
• Excellent communication, especially when working remotely
• Self-motivated, solutions-driven, and a team player
• Passion for customer service and exceeding expectations

Why Join ?

• Be part of a fast-growing, respected brand
• Make a real impact on product quality and customer satisfaction
• Collaborate with a passionate, expert team
• Opportunities for career growth and continuous learning