Technical Support Engineer

Jonathan Lee Recruitment; Shrewsbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment consultancy is seeking a Technical Support Engineer to join a dynamic team in Telford. The role involves diagnosing technical issues, providing expert broadband support, and collaborating to enhance customer satisfaction. Ideal candidates possess strong IP Networking knowledge and excellent communication skills. This position offers great career development opportunities in a forward-thinking organization.

Qualifications

• Experience with ADSL, VDSL, FTTC, FTTP, SoGEA, or Ethernet.
• Hands-on experience in troubleshooting various networking issues.
• Proactive communication and excellent problem-solving skills.

Responsibilities

• Diagnose and resolve complex technical issues.
• Provide support for broadband and hosted voice solutions.
• Install cloud-based telephony systems remotely.

Skills

IP Networking knowledge

Expertise in broadband support

Communication skills

Problem-solving

Continuous learning mindset

Tools

Routers

Wireless access points

Cloud-based telephony systems

Job description

Overview

Looking for an exciting opportunity to showcase your technical expertise while working with cutting-edge technology? This is your chance to join a thriving organisation that is revolutionising the way businesses communicate. As a Technical Support Engineer, you'll be part of a dynamic team dedicated to delivering innovative solutions and ensuring exceptional customer satisfaction. This role offers the perfect platform to develop your career with lots of progression opportunity to take your career to new heights.

What You Will Do

• Diagnose and resolve complex technical issues, implementing effective long-term solutions to ensure continuous service performance.
• Provide expert support for broadband, routers, access points, and Hosted Voice solutions, guaranteeing an outstanding customer experience.
• Perform remote installations of cloud-based telephony systems and manage upgrades for existing customers.
• Analyse and troubleshoot software, hardware, and networking problems across a variety of systems.
• Deliver training and onboarding support for users, empowering them to make the most of their systems.
• Collaborate with your team to share knowledge, improve processes, and drive operational efficiency.

What You Will Bring

• Experience supporting Internet products such as ADSL, VDSL, FTTC, FTTP, SoGEA, or Ethernet.
• Strong IP Networking knowledge, including DHCP, DNS, VPN, NAT, and VoIP.
• Hands-on experience configuring, installing, and troubleshooting routers and wireless access points.
• Excellent communication skills and a proactive approach to problem-solving.
• A continuous learning mindset to stay ahead in an ever-evolving technology landscape.

Company and Location

This company is on a mission to make every contact more meaningful. As part of a wider European group, they pride themselves on innovation, collaboration, and delivering tailored solutions to businesses of all sizes. Joining as a Technical Support Engineer, you'll play a pivotal role in helping the company achieve its vision of seamless communication and connectivity for its clients.

Location

This role is based at the company's head office in Telford, offering a vibrant and supportive work environment.

Interested?

Don't miss out on this fantastic opportunity to advance your career as a Technical Support Engineer. Apply today to become part of a forward-thinking team where your skills and passion will make a real difference!

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.