Technical Support Engineer

Osprey Engineering Solutions; Shepshed; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading engineering solutions provider in Shepshed is seeking a Technical Support professional with mechanical expertise. The role involves diagnosing technical faults and providing telephone support to customers and distributors. Ideal candidates should possess strong mechanical skills and effective communication abilities. This office-based position offers a competitive salary and career progression opportunities.

Qualifications

• Hands-on Mechanical/Engineering experience is essential.
• Ability to work accurately under pressure and meet deadlines.
• The ideal candidate will have a background in technical support.

Responsibilities

• Diagnose and resolve technical/mechanical faults.
• Provide effective technical telephone support to distributors and end users.
• Process warranty returns to agreed procedures.

Skills

Mechanical/Engineering experience

Excellent telephone manner

Attention to detail

Good IT skills

Tools

Microsoft Office

Job description

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Were keen to talk to professionals with mechanical and engineering experience, regarding a great opportunity to step into a technical support role thats predominantly office based, with occasional site support. Youll be joining a flagship UK supplier of high-quality equipment and machinery that serve the Engineering, Construction, Automotive and Agricultural sectors. They are growing company offering good opportunities for career progression.

Attractive salary | Monday Friday (no weekends) | Predominantly office based

This role will suit someone with sound mechanical knowledge that is looking to spend less time on-site, whilst still keen to use their expertise to help solve customers technical problems.

Key Duties & Responsibilities

• Diagnose and resolve technical/mechanical faults
• Provide effective technical telephone support to distributors and end users, investigating issues and following up with all user queries
• Offer technical support to all internal staff
• Take ownership of customer complaints and bring to satisfactory resolution
• Occasionally carry out external repairs and servicing when required
• Process warranty returns to agreed procedures
• Ad hoc projects as assigned by the Customer Service Manager
• Carry out any other reasonable tasks as required

Skills and Experience

• Hands on Mechanical / Engineering experience is essential
• Mechanically & electrically proficient
• Excellent telephone manner with the ability to communicate effectively
• Ability to work accurately under pressure and meet deadlines
• High degree of attention to detail
• Ability to work both independently and as part of a team
• Must be self-motivating.
• Good IT skills with good working knowledge of Microsoft Office / Windows
• The ideal candidate will have a background in technical support, ideally in the engineering sector
• Compressor, Welding, Metal Cutting knowledge would be a huge advantage but not essential
• Customer Services experience is advantageous, if dealing directly with customers by phone or face to face