Technical Support Engineer

Job Title: NOC Analyst/NOC Support Engineer

Location: Redhill (Shift work 4 on 4 off)

Salary: £23,000 - £40,000 DOE + 3.5% shift allowance + bonus

Security Clearance: Must be eligible for SC

My client is a leading global independent provider of satellite communications and IT management solutions, delivering services to their global customer base across a complete technical portfolio.

Skills:

• Provide 2nd line technical support and customer service for various technical issues, utilizing multi-carrier bearers (Ka/Ku/L Band, LTE), bespoke virtual environments, and related infrastructure.
• Conduct IP traffic analysis, investigate routing and switching faults across local and remote infrastructure, including wireless standards.
• Perform RF analysis and interpret satellite link statistics to resolve satellite-related issues and generate ad hoc network reports for internal and external customers.
• Proactively monitor GCSC networks, investigate alarms, report outages, respond to high-usage alerts, and resolve network or remote customer service issues, escalating when necessary.
• Preferred but not essential: CCNA or JNCIA certification.

This role offers a great opportunity for those seeking to advance their careers or gain experience working in a secure Network Operations Centre (NOC).

Benefits:

• Annual bonus based on company and individual performance
• Matched pension contributions up to 7.5%
• 25 holiday days per year plus bank holidays

Additional Information:

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