Technical Support Engineer

EDEN MOTOR GROUP; Reading; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading automotive solutions provider in Reading is seeking a Technical Support Engineer to deliver enterprise-level assistance and resolve technical issues for customers. Candidates must have hands-on experience with Windows environments, excellent communication skills, and a passion for technology. A full, clean UK Driving licence is required. Join a dynamic team delivering quality IT support within the automotive sector.

Qualifications

• Hands-on experience with Windows environments.
• Excellent problem-solving and communication skills.
• Ability to provide technical help, both written and verbal.

Responsibilities

• Diagnose and troubleshoot technical issues.
• Provide ready responses to customer inquiries.
• Maintain positive relationships with clients.

Skills

Problem-solving

Communication skills

Technical troubleshooting

Education

BS degree in Information Technology or Computer Science

Tools

Help desk software

Remote desktop applications

Job description

Overview

Razoom IT has over 25 years' experience providing IT solutions in the B2B sphere, with specialist automotive retail knowledge as well as expertise in a host of other sectors.

We are looking for a Technical Support Engineer to provide enterprise-level assistance for our customers. This person needs to have the ability to diagnose and troubleshoot software and hardware problems and to help our customers with any IT related issue.

Responsibilities

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone or email, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams
• Provide prompt and accurate feedback to customers
• Refer to internal or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain effective/positive relationships with clients

Requirements

Essential

• Hands-on experience with Windows environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• A passion for technology
• Familiarity with remote desktop applications and help desk software
• Full, clean UK Driving licence

Desirable

• Basic understanding of DNS, DHCP and IP
• BS degree in Information Technology, Computer Science or relevant field
• Certification in Microsoft, or similar technologies is a plus

Job Types: Full-time, Permanent