Technical Support Engineer

CBS Butler; Poole; On-site; GBP 23,000 - 40,000; Full time

Job summary

A leading global provider of satellite communications seeks a NOC Analyst/NOC Support Engineer in Redhill. This role involves delivering 2nd line technical support, conducting network analysis, and monitoring services. Ideal for those looking to develop a career within a secure NOC, the position offers competitive pay and benefits including shift allowance and bonuses.

Benefits

Annual bonus based on performance

Matched pension contributions up to 7.5%

25 holiday days plus bank holidays

Qualifications

• Provide 2nd line technical support for technical service issues.
• Conduct IP traffic analysis and interpret satellite link statistics.
• Monitor networks and respond to service issues.

Responsibilities

• Support customer service-related technical solutions across various environments.
• Investigate alarms and issue outage reports.
• Proactively resolve satellite-related issues and perform RF analysis.

Skills

Technical support

IP traffic analysis

RF analysis

Network monitoring

Customer service

Education

CCNA or JNCIA certifications

Job description

Job Title: NOC Analyst/NOC Support Engineer
Location: Redhill (Shift work 4 on 4 off)
Salary: £23,000 - £40,000 DOE + 3.5% shift allowance + bonus
Security Clearance: Must be eligible for SC

My client is a leading global independent provider of satellite communications and IT management solutions, delivering services to their global customer base across the complete technical portfolio.

Skills:

1. Provide 2nd line technical support and customer service for all technical service issues across various solutions, utilizing multi-carrier bearers (Ka/Ku/L Band, LTE), bespoke virtual environments, and associated infrastructure.
2. Conduct IP traffic analysis, investigate routing and switching faults across local and remote infrastructure, including wireless standards.
3. Perform RF analysis and interpret satellite link statistics to resolve satellite-related issues and generate network reports as requested by internal and external customers.
4. Proactively monitor GCSC networks, investigate alarms, issue outage reports, respond to high-usage alerts, and resolve service issues, escalating when necessary.
5. Ideally hold CCNA or JNCIA certifications, though not essential.

This role offers a great opportunity for career advancement or gaining experience in a secure Network Operations Centre (NOC).

Benefits include:

• Annual bonus based on performance
• Matched pension contributions up to 7.5%
• 25 holiday days plus bank holidays

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Created on 22/06/2025 by TN United Kingdom