Technical Support Engineer

TieTalent; Peterborough; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading company in healthcare management software is seeking a full-time Technical Support Engineer in Peterborough. Candidates should have strong troubleshooting skills and familiarity with SQL, providing software support for bespoke healthcare solutions. Benefits include 25 days holiday, pension scheme, and ongoing training opportunities.

Benefits

25 days of holiday

Workplace pension scheme

Private healthcare option

Paid training and development opportunities

Qualifications

• Experience with helpdesk ticketing systems.
• Familiarity with SQL and SQL Management Studio.
• Experience with bespoke software systems is a plus.

Responsibilities

• Troubleshoot and resolve user IT issues.
• Collaborate with developers on software updates.
• Create internal knowledge base articles.

Skills

Troubleshooting

Problem-solving

SQL

Education

Relevant IT qualification

Job description

TieTalent Peterborough, England, United Kingdom

Technical Support Engineer

TieTalent Peterborough, England, United Kingdom

1 day ago Be among the first 25 applicants

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About

Technical Support Engineer

Peterborough

Permanent

£30,000- £35,000 (doe) + Benefits

We are looking for a Technical Support Engineer for a full-time, permanent position based on-site in Peterborough, with an ideal start date in June/July 2025.

Benefits include: 25 days of holiday, a workplace pension scheme, the option to enrol in private healthcare, and paid training and development opportunities.

This is a new opportunity to work with a leading and rapidly expanding company specialising in healthcare management software solutions.

Key Skills & Experience

Troubleshooting and resolve user IT issues; escalating when necessary.

Collaborate with developers on latest software versions.

Learn and adapt to each customer’s specific setup.

Create internal knowledge base (Wiki) articles as needed.

Experience with helpdesk ticketing systems and customer support.

Familiarity with SQL and SQL Management Studio.

Excellent problem-solving skills with a proactive learning mindset.

Experience with bespoke software systems; familiarity with healthcare-related platforms is a bonus.

Provide software support for bespoke healthcare software solutions, with a focus on first-time resolution

Nice-to-have skills

• Troubleshooting
• SQL
• Peterborough, England
  
  

Work experience

• Desktop Support
  
  

Languages

• English

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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