Technical Support Engineer

Additional Resources; Occold; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

A leading company in oral health services is seeking a Technical Support Engineer to provide tier 3 support and assist with project delivery. This full-time position offers a competitive salary, excellent benefits, and hybrid working options within a supportive technical team.

Benefits

Cycle to work and commuter travel schemes

Structured opportunities for career growth

Supportive, close-knit technical team

Qualifications

• Minimum 5 years of experience in an IT or Technical Support role.
• Familiarity with the software development lifecycle.
• Experience in roles such as Technical Engineer, IT Support Analyst, or similar.

Responsibilities

• Provide tier 3 support and assist with project delivery.
• Document and track all support activities.
• Install, upgrade, and configure client software.

Skills

SQL proficiency

Microsoft Office tools

Job description

An opportunity has arisen for a Technical Support Engineer with 5 years of experience and SQL proficiency to join a reputable organization providing software products for oral health services. This full-time role offers excellent benefits, hybrid working options, and a salary range of €40,000 - €60,000.

As a Technical Support Engineer, you will be responsible for providing tier 3 support and assisting with project delivery both remotely and on-site.

You will be responsible for:

1. Documenting and tracking all support activities and resolutions.
2. Installing, upgrading, and configuring client software remotely or onsite.
3. Testing and validating technical fixes and system updates.
4. Advising on maintenance and supporting customer-specific technical projects.
5. Building and maintaining trusted relationships with internal and external stakeholders.
6. Visiting client sites within Ireland and internationally as required.
7. Developing a deep understanding of the organization’s software and systems.

What we are looking for:

1. Previous experience as a Technical Support Engineer, Technical Analyst, IT Engineer, IT Support Analyst, IT Support Engineer, Technical Consultant, IT Consultant, 3rd Line Engineer, System Support Analyst, or similar role.
2. Minimum 5 years of experience in an IT or Technical Support role.
3. Excellent SQL proficiency.
4. Familiarity with the software development lifecycle.
5. Skilled in Microsoft Office tools including Project, Excel, PowerPoint, and Word.
6. Right to work in Ireland.

What’s on offer:

1. Competitive salary
2. Cycle to work and commuter travel schemes
3. Supportive, close-knit technical team
4. Fast-paced, rewarding work environment
5. Structured opportunities for career growth and development
6. Opportunity to contribute to meaningful healthcare advancements

Apply now for this exceptional Technical Support Engineer role to work with a dynamic team and enhance your career.

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.