Technical Support Engineer

Intrepid Control Systems; Nuneaton; On-site; GBP 35,000 - 55,000; Full time

Job summary

Intrepid Control Systems is seeking a highly motivated Technical Support Engineer for our UK office. The role focuses on solving complex automotive-system related challenges through collaboration with customers and internal teams.

You will engage in testing, scripting, demonstrations, and training to strengthen technical expertise while ensuring high-quality customer service. Local travel may be required to support clients and project initiatives across diverse automotive environments.

Qualifications

• Degree in automotive, electrical or computer engineering or equivalent.
• Experience in a similar role is required.
• Programming skills in Python, C, or C# are advantageous.

Responsibilities

• Analyse complex support requests across simulation and testing of control units, networks, automotive security and DoIP.
• Develop solutions in collaboration with team, customers, and sales account managers.
• Develop and deliver scripts and automations for Vehicle Spy applications.
• Provide product demonstrations, including hardware and software.
• Develop and deliver technical training and custom project/application support.
• Support investigation and repair of returned products.
• Conduct product testing to verify application functionality.

Skills

Similar role exp

Python

C

C#

Education

Automotive/Electrical/CS degree

Tools

MS Office

Windows

Linux

CAN/LIN/Ethernet

Job description

We are looking for a highly motivated and solution-oriented Technical Support Engineer to join our UK office and participate in our very own bespoke development plan; ideally someone early in their engineering career, with experience in an OEM or supplier environment, and eager for a new challenge.

The Engineering Development Programme is aimed at enhancing technical knowledge and skills and helps to strengthen technical expertise in automotive systems; enhance problem-solving skills; develop strong customer service abilities; and steer engineers to progress towards more complex technical support roles.Although the role will be predominantly based within our Technical Support Team, you will be exposed to and support many areas of the business, including Sales, QA Testing, R&D and Technical Marketing. Not only does this provide exposure, but it also enables you to identify where your own skills are best situated, and helps us to see where potential career growth opportunities may lie.

Responsibilities:

• Analysis of complex support requests in diverse and varied application areas (simulation and testing of control units, networks, automotive security and DoIP)
• Development of solutions through close collaboration with the team, customers, and sales account managers.
• Development of scripts for applications in Vehicle Spy
• Provide demonstrations of our products, including hardware and software
• Develop and deliver technical training and custom project/application support
• Support investigation and repair of returned products
• Conduct product testing to verify application functionality.

Requirements:

• Proven experience in a similar role
• Study in Automotive, Electrical or Computer engineering or equivalent experience/qualification
• Excellent PC knowledge is mandatory (including MS Office, Windows and Linux)
• Previous experience using automotive network tools and familiarity with network standards (CAN, LIN & Ethernet) would be advantageous
• Good programming skills in Python, C, or C # would be advantageous
• Local travel for business needs when required
• The ideal candidate will be able to work on their own tasks independently whilst ensuring high quality work for customers’ projects