Technical Support Engineer

Chase Taylor; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recognized garage door installation company in Nottingham is seeking a Technical Support Engineer to enhance field quality and provide technical support. You will coach installers, conduct quality audits, and help solve complex problems. The ideal candidate has knowledge of garage doors, is skilled in troubleshooting, and is passionate about customer service. Join a fast-growing team that values expertise and continuous learning.

Benefits

Opportunities for career growth

Collaborate with a passionate, expert team

Make a real impact on product quality and customer satisfaction

Qualifications

• Knowledge of garage doors, components, and installation.
• Skilled in troubleshooting & fault diagnosis.
• Experience in performance coaching and auditing.

Responsibilities

• Support Installers.
• Coach & Train Engineers in the Field.
• Conduct Quality Audits and ensure installations meet high standards.
• Root Cause Analysis and provide actionable feedback.
• Deliver training and mentorship for new Engineers.

Skills

Knowledge of garage doors

Skilled in troubleshooting & fault diagnosis

Experience in performance coaching

Excellent communication

Self-motivated and solutions-driven

Job description

Are you passionate about quality, coaching, and technical excellence?

Ready to join a market-leading garage door installation company that’s raising the bar for service and support across the industry?

We’re recruiting a Technical Support Engineer to become the driving force behind field quality, technical support, and installer development. If you love solving complex problems, helping others succeed, and raising standards – this role is made for you.

• What You’ll Be Doing
• Support Installers
• Coach & Train Engineers in the Field
• Conduct Quality Audits and ensure installations meet high standards
• Root Cause Analysis (RCA) – identify issues, implement real fixes
• Provide Actionable Feedback to the Business and Field Teams
• Deliver Training & Mentorship for new Engineers
• Sign Off Engineers’ Competence post-training
• Support Large or Complex Installations as the technical lead
• Help Develop Training Materials, Online Courses, and Best Practice Manuals
• Audit Customer Aftercare Services and provide coaching where needed

What You Need To Bring:

• Knowledge of garage doors, components, and installation
• Skilled in troubleshooting & fault diagnosis
• Experience in performance coaching and auditing
• Excellent communication, especially when working remotely
• Self-motivated, solutions-driven, and a team player
• Passion for customer service and exceeding expectations

Why Join ?

• Be part of a fast-growing, respected brand
• Make a real impact on product quality and customer satisfaction
• Collaborate with a passionate, expert team
• Opportunities for career growth and continuous learning