Technical Support Engineer

Precision People; North East; On-site; GBP 29,000 - 32,000; Full time

Job summary

A technology support company in the UK is seeking a Technical Support Engineer to provide support for laser engraving machines. The role involves troubleshooting, preparing quotations, and working closely with customers to ensure optimal system performance. The ideal candidate will have a strong IT background, CRM proficiency, and excellent problem-solving skills. A full UK driving license is required, and the position is office-based with a salary range of £29,000 to £32,000.

Benefits

25 days holiday + statutory bank holidays

Company Pension Scheme

Extensive training and personal development

Qualifications

• Experience in tech support within IT, engineering or manufacturing sectors.
• Full UK driving licence required.
• Willingness to travel for product training.

Responsibilities

• Provide technical support for laser engraving machinery.
• Troubleshoot customer issues via telephone and email.
• Prepare quotations for parts and servicing.

Skills

Strong IT and network background

Excellent problem-solving skills

Proficient using a CRM system

Strong working knowledge of remote desktop tools

Tools

Salesforce

SAP

Job description

Technical Support Engineer
100% Office-based Role NE36 0PQ
Day Shifts Monday-Friday
Starting Salary £29,000 per annum
33 Days Holidays, Specialist Training

Do you have a background in tech support within the IT, engineering, or manufacturing sectors? If so, this new Technical Support Engineer position could be the perfect next step for you.

My client is looking to recruit a highly motivated and technically skilled Service Support Engineer to provide technical support for their specialist laser engraving machinery. This role will be responsible for troubleshooting customer issues, providing technical guidance, and ensuring optimal system performance.

The Role - Technical Support Engineer:

- Delivering prompt and comprehensive technical support to customers daily by telephone, email and TeamViewer (remote access) through our CRM system (Salesforce)
- Conducting upgrades, diagnosis, and resolution of issues with customer machines, ensuring optimal performance and functionality.
- Prepared and generated quotations for consumable parts, spare parts, servicing and repair work through SAP and CRM system, guaranteeing accurate and timely communication with customers.
- Organise and support a team of field-based engineers.
- Liaising with other departments to ensure maximum customer satisfaction during machine installations and service visits.
- Provide in-depth documentation for cases that require escalation
- Ensuring thorough and detailed information is available for effective troubleshooting and resolution.
- Provide support as needed for the installation and commissioning of laser engraving machines at customer sites.
- Install and configure software for end users.
- Ensure customer cases are solved quickly and efficiently.

The Right Person

- Has a strong IT and network background
- Strong working knowledge of remote desktop tools
- Excellent problem-solving and analytical skills.
- Proficient using a CRM system for caseload management or similar
- Happy to work in a fully office-based role.
- Commutable to NE35 postcode daily with use of own vehicle.
- Holds a full UK driving licence.

- Happy to travel for product training.

Salary/ Package

- Salary £29,000-£32,000 DOE
- Extensive training and personal development
- Day shifts: Monday to Friday, 9am-5pm
- Full Company product training
- 25 days holiday + statutory bank holidays

- Company Pension Scheme

Interested? To apply for this Technical Support Engineer position, here are your two options:

- "This is the job for me! When can I start?" - Call now and let’s talk through your experience. Ask for Emma Gilmore on 0116 2545411 between 7.30am - 4.30pm.

- "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and come back to you - [e-mail]
PPDEL