Technical Support Engineer

Zynk; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading provider of data integration solutions, Zynk, is seeking a Technical Support Engineer to join their dynamic team in Newcastle. This role involves troubleshooting, diagnosing issues, and delivering exceptional support to clients. Candidates should possess strong technical expertise in software systems, with a customer-focused attitude and problem-solving skills. Join Zynk and contribute to technical excellence supporting diverse businesses worldwide.

Benefits

Opportunities for professional development

Supportive team culture

Competitive salary and benefits package

Qualifications

• Experience in a technical support or engineering role is highly desirable.
• Strong understanding of software systems and troubleshooting business processes.
• Exceptional communication skills for technical concepts to non-technical users.

Responsibilities

• Provide first-class technical support to customers via email, phone, and remote sessions.
• Troubleshoot, diagnose, and resolve software and system-related issues.
• Assist with the deployment and integration of Zynk products.

Skills

Technical Expertise

Customer-Focused

Problem-Solving Skills

Tools

XML

SQL

C#

REST APIs

Job description

Technical Support Engineer

Location: Newcastle

Salary: £25,000 - £30,000 DOE

Type: Full-Time

Are you passionate about technology, problem-solving, and helping customers succeed? Join Zynk, a leading provider of Data integration solutions, as a Technical Support Engineer and become part of a dynamic team where your expertise will make a real impact!

About the Role:

As a Technical Support Engineer, you'll play a pivotal role in ensuring our customers get the most from Zynk’s solutions. You'll handle a variety of technical challenges, assist with integration setups, and deliver exceptional support to our clients worldwide.

Key Responsibilities:

• Provide first-class technical support to our customers via email, phone, and remote sessions.
• Troubleshoot, diagnose, and resolve software and system-related issues.
• Assist with the deployment, configuration, and integration of Zynk products.
• Collaborate with the development and product teams to resolve advanced issues.
• Document technical processes, FAQs, and customer resolutions.
• Contribute to continuous improvement of support tools and processes.

What We’re Looking For:

• Technical Expertise: Strong understanding of software systems and troubleshooting business processes. Experience with XML, SQL, C#, REST APIs are a plus.
• Customer-Focused: Exceptional communication and interpersonal skills, with a knack for explaining technical concepts to non-technical users.
• Problem-Solving Skills: Logical thinker with the ability to resolve complex technical challenges efficiently.
• Experience: Prior experience in a technical support or engineering role is highly desirable.

Why Join Zynk?

• Be part of a growing company with a commitment to innovation and excellence.
• Opportunities for professional development and career growth.
• Supportive and collaborative team culture.
• Competitive salary and benefits package.

How to Apply:

Ready to take the next step in your career? Join Zynk and help us deliver technical excellence to businesses worldwide!

We value diversity and welcome applications from all qualified candidates.