Technical Support Engineer

Zynk; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join Zynk as a Technical Support Engineer and become a vital part of a team dedicated to delivering exceptional technical support. You'll engage with customers worldwide, troubleshoot technical issues, and help implement solutions that drive business success. Embrace opportunities for growth in a dynamic, innovative environment focused on excellence and collaboration.

Benefits

Opportunities for professional development

Supportive and collaborative team culture

Competitive salary and benefits package

Qualifications

• Strong understanding of software systems and troubleshooting business processes.
• Exceptional communication and interpersonal skills.
• Logical thinker with ability to resolve complex technical challenges.

Responsibilities

• Provide first-class technical support to customers via various channels.
• Troubleshoot, diagnose, and resolve software and system-related issues.
• Assist with deployment, configuration, and integration of products.

Skills

Technical Expertise

Problem-Solving Skills

Customer-Focused

Education

Prior experience in a technical support or engineering role

Tools

XML

SQL

C#

REST APIs

Job description

Location: Newcastle

Salary: £25,000 - £30,000 DOE

Type: Full-Time

Are you passionate about technology, problem-solving, and helping customers succeed? Join Zynk, a leading provider of Data integration solutions, as a Technical Support Engineer and become part of a dynamic team where your expertise will make a real impact!

About The Role

As a Technical Support Engineer, you'll play a pivotal role in ensuring our customers get the most from Zynk’s solutions. You'll handle a variety of technical challenges, assist with integration setups, and deliver exceptional support to our clients worldwide.

Key Responsibilities

• Provide first-class technical support to our customers via email, phone, and remote sessions.
• Troubleshoot, diagnose, and resolve software and system-related issues.
• Assist with the deployment, configuration, and integration of Zynk products.
• Collaborate with the development and product teams to resolve advanced issues.
• Document technical processes, FAQs, and customer resolutions.
• Contribute to continuous improvement of support tools and processes.
  
  

What We’re Looking For

• Technical Expertise: Strong understanding of software systems and troubleshooting business processes. Experience with XML, SQL, C#, REST APIs are a plus.
• Customer-Focused: Exceptional communication and interpersonal skills, with a knack for explaining technical concepts to non-technical users.
• Problem-Solving Skills: Logical thinker with the ability to resolve complex technical challenges efficiently.
• Experience: Prior experience in a technical support or engineering role is highly desirable.
  
  

Why Join Zynk?

• Be part of a growing company with a commitment to innovation and excellence.
• Opportunities for professional development and career growth.
• Supportive and collaborative team culture.
• Competitive salary and benefits package.
  
  

How To Apply

Ready to take the next step in your career? Join Zynk and help us deliver technical excellence to businesses worldwide!

We value diversity and welcome applications from all qualified candidates.