Technical Support Engineer

Zynk; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading provider of Data Integration Solutions in Newcastle upon Tyne is looking for a Technical Support Engineer. This role involves providing exceptional support to clients, troubleshooting technical issues, and collaborating with teams to resolve challenges. The ideal candidate possesses strong technical expertise, excellent communication skills, and prior experience in a support role. Join a dynamic team committed to innovation and growth.

Benefits

Opportunities for professional development

Supportive and collaborative team culture

Competitive salary and benefits package

Qualifications

• Strong understanding of software systems and troubleshooting business processes.
• Exceptional communication and interpersonal skills.
• Logical thinker with ability to resolve complex technical challenges efficiently.
• Prior experience in a technical support or engineering role is highly desirable.

Responsibilities

• Provide first-class technical support to customers via email, phone, and remote sessions.
• Troubleshoot, diagnose, and resolve software and system-related issues.
• Assist with deployment, configuration, and integration of products.
• Collaborate with development and product teams to resolve advanced issues.
• Document technical processes and customer resolutions.
• Contribute to continuous improvement of support tools and processes.

Skills

Technical expertise in software systems

Exceptional communication skills

Problem-solving skills

Experience with XML, SQL, C#, REST APIs

Job description

Overview

Location: Newcastle upon Tyne

Salary: £25,000 - £30,000 DOE

Type: Full-Time

Are you passionate about technology, problem-solving, and helping customers succeed? Join Zynk, a leading provider of Data integration solutions, as a Technical Support Engineer and become part of a dynamic team where your expertise will make a real impact!

About The Role

As a Technical Support Engineer, you\'ll play a pivotal role in ensuring our customers get the most from Zynk’s solutions. You\'ll handle a variety of technical challenges, assist with integration setups, and deliver exceptional support to our clients worldwide.

Responsibilities

• Provide first-class technical support to our customers via email, phone, and remote sessions.
• Troubleshoot, diagnose, and resolve software and system-related issues.
• Assist with the deployment, configuration, and integration of Zynk products.
• Collaborate with the development and product teams to resolve advanced issues.
• Document technical processes, FAQs, and customer resolutions.
• Contribute to continuous improvement of support tools and processes.

What We’re Looking For

• Technical Expertise: Strong understanding of software systems and troubleshooting business processes. Experience with XML, SQL, C#, REST APIs are a plus.
• Customer-Focused: Exceptional communication and interpersonal skills, with a knack for explaining technical concepts to non-technical users.
• Problem-Solving Skills: Logical thinker with the ability to resolve complex technical challenges efficiently.
• Experience: Prior experience in a technical support or engineering role is highly desirable.

Why Join Zynk?

• Be part of a growing company with a commitment to innovation and excellence.
• Opportunities for professional development and career growth.
• Supportive and collaborative team culture.
• Competitive salary and benefits package.

How To Apply

Ready to take the next step in your career? Join Zynk and help us deliver technical excellence to businesses worldwide!

We value diversity and welcome applications from all qualified candidates.

About Zynk

At Zynk, we’re on a mission to simplify data integration for businesses across the ecommerce, CRM, and accounting ecosystems. Our platform helps automate complex workflows and eliminate repetitive tasks, giving our customers the freedom to focus on what they do best. We’re a team of thinkers, builders, and problem-solvers working together to make seamless automation accessible for growing businesses. Whether we’re designing intuitive tools or delivering exceptional support, we believe in doing things with purpose, precision, and integrity. If you’re passionate about building technology that has real-world impact, you’ll feel right at home here.