Technical Support Engineer

Semac Group; More; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leader in measurement instrumentation seeks a skilled Technical Support Engineer to provide high-level support for their products. You'll be diagnosing and resolving technical issues, ensuring customer satisfaction. Ideal candidates should have 1-3 years of experience, a relevant degree, and strong communication skills. Competitive salary and professional development opportunities offered.

Benefits

Competitive salary

Professional development

Innovation opportunity

Qualifications

• 1-3 years or more of relevant experience in technical support.
• Fluent in English with strong communication skills.
• Willingness to travel and possess a valid driver’s license.

Responsibilities

• Diagnose and provide solutions for technical issues.
• Troubleshoot and resolve problems for clients.
• Install and configure hardware and software.
• Maintain regular communication with clients.

Skills

Technical troubleshooting

Communication skills

Customer support

Education

Bachelor’s or master’s degree in a related field

Job description

Semac Automation is a leader in measurement instrumentation, services, and solutions for industrial process engineering. We provide process solutions for flow, level, pressure, temperature, analytics, drives, recording, and digital communications, optimizing processes in terms of economic efficiency, safety, and environmental impact.

Position Overview: Semac Automation is seeking a skilled and dedicated Technical Support Engineer with a background in industrial process engineering and measurement instrumentation. The ideal candidate will possess the technical expertise and experience to provide high-level support for our sophisticated products and solutions, ensuring customer satisfaction and efficient resolution of technical issues.

Key Responsibilities

• Identify Hardware and Software Solutions: Diagnose and provide solutions for various technical issues related to hardware and software.
• Troubleshoot Technical Issues: Efficiently identify and resolve technical problems faced by customers.
• Diagnose and Repair Faults: Analyze and repair hardware and software faults to ensure optimal functionality.
• Install and Configure Hardware and Software: Set up and configure systems and software for clients.
• Follow Up with Clients: Ensure issues are resolved satisfactorily by maintaining regular communication with clients.
• Replace or Repair Necessary Parts: Conduct necessary repairs or replacements of hardware components.
  
  

Certification, Knowledge, And Experience Requirements

• Greek Citizenship
• Educational Background: Bachelor’s or master’s degree in a related field is mandatory.
• Experience: Junior (1-3 years) or medior (3+ years) working experience is required.
• Industry Experience: Previous experience in measurement instrumentation, services, and solutions for industrial process engineering is essential.
• Technical Support Experience: Must have prior experience working as a Technical Support Engineer.
• Communication Skills: Strong communication and interpersonal skills are required.
• Mobility: Ability to travel and hold a valid driver’s license.
• Language Skills: Must be fluent in English.
  
  

What We Offer

• Competitive Salary: An excellent competitive salary scheme based on knowledge and experience, with great terms of employment.
• Professional Development: Active support for your development to grow within your position and the organization.
• Innovation Opportunity: A chance to bring and implement your own ideas to improve yourself, the department, and the organization.