Technical Support Engineer

Rockwell Automation; Milton Keynes; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

A leading global technology company is seeking a Technical Support Engineer based in Milton Keynes, UK. This role involves providing technical support to customers, troubleshooting systems issues, and creating knowledgebase articles. Candidates should have a Bachelor's degree in a relevant field and fluency in English. The position offers a hybrid working model and various personal and professional development benefits.

Benefits

Hybrid working model

Comprehensive mindfulness programs

Volunteer Paid Time off

Employee Assistance Program

Personalized wellbeing programs

On-demand digital course library

Qualifications

• Bachelor's degree in Electrical or Computer Engineering, Mechanical/Mechatronics Engineering, Computer Science, or Information Systems.
• Fluency in English is required.
• Knowledge of industrial automation, PLCs, networks, and SCADA is important.

Responsibilities

• Provide technical support to internal and external customers.
• Create knowledgebase articles for troubleshooting.
• Deliver exceptional customer service until issues are resolved.

Skills

Technical support

Customer service

Communication

Teamwork

Knowledge of PLCs

Fluency in English

Education

Bachelor's Degree in relevant field

Job description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Technical Support Engineer you will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems. You will respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or hardware, providing support to customer/users where the product.

You will be based in UK, you will report to the Team Leader, Remote Support.

Your Responsibilities - you will do:

• Provide technical support to internal and external customers including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers.
• Create and publish knowledgebase articles.
• Provide exceptional customer service from start to resolution for each issue.

The Essentials - You Will Have:

• Bachelor's Degree in Electrical or Computer Engineering, Mechanical/Mechatronics Engineering, Computer Science, Information Systems (other degrees considered based on relevance to the role) or one year experience with Rockwell Automation or similar products.
• Fluency in English.
• Knowledge of the product range and applications of industrial automation in connection with hardware.
• Knowledge of PLCs, networks, SCADA.
• Team-oriented personality with well-developed communication skills.
• Customer focus.
• Eligibility to live and work in the UK. Please note that visa sponsorship and relocation support are not available

The Preferred - You Might Also Have:

• Any additional languages are an advantage.

What We Offer:

Our benefits package includes …

• Hybrid working model
• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-YSM

#LI-Hybrid

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.