Technical Support Engineer

ZipRecruiter; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A rapidly growing SaaS organization in Manchester is seeking a Technical Support professional to join their award-winning team. This role begins with an 8-week personalized training course to ensure the ability to provide top-notch customer support. Candidates should possess strong communication skills and an interest in technology, along with flexibility to work night shifts and weekends. This position offers opportunities for accelerated career progression within a collaborative environment.

Benefits

Excellent training program

Accelerated career progression

Collaborative culture

Qualifications

• Ability to provide technical support.
• Willingness to learn and adapt during training.
• Desire to offer world-class customer service.

Responsibilities

• Provide technical support as the first point of contact.
• Assist clients worldwide through various communication methods.
• Maintain high standards of customer service.

Skills

Strong communication skills

Interest in technology

Ability to work in a fast-paced environment

Flexibility for night shifts and weekends

Job description

Job Description

Start your technical support career at ConnexAI with an award-winning support team focused on training and developing you into a product expert on one of the most exciting SaaS platforms in the communications industry.

The role

You can begin with an 8-week personalised training course on the ConnexAI product suite, which will help you to provide stellar customer support as the first point of contact for ConnexAI clients.

Our 24/7 support model will provide opportunities to support clients worldwide. You will be able to provide technical support through various communication methods, making sure we maintain our reputation for delivering world-class customer service.

About us

We are a rapidly growing omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries.

Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa. We're not done yet - we're still growing at an incredible rate. We are soon likely to become Manchester’s tech Unicorn.

Why join us?

• Enjoy an excellent training program from the day you start at ConnexAI.
• You will have the opportunity for accelerated career progression, with many of our performing first-liners elevating themselves to 2nd line support within 12 to 18 months.
• Work with an award-winning support team who have worked hard to build a collaborative culture.

Who is suitable for the role?

• You will have strong communication skills.
• You will have an interest in technology.
• You enjoy a fast-paced environment with a diverse set of problems to solve
• You have the flexibility to work night shifts and some weekends.