Technical Support Engineer

Xact Placements; Maidenhead; On-site; GBP 30,000 - 45,000; Full time

Job summary

A successful Service Provider is seeking a Technical Support Engineer to join their Maidenhead team. This hands-on, field-based role will involve providing 1st and 2nd line support as well as managing installations. The ideal candidate will have strong networking knowledge and excellent customer service skills.

Qualifications

• 3+ years in technical or network support role.
• Strong understanding of Windows Server 2012+ and Windows 10+.
• Experience with Active Directory, Group Policy, and Microsoft 365.

Responsibilities

• Provide 2nd line support across clients and systems.
• Assist with networking tasks like switching and routing.
• Document incidents and represent the business at client sites.

Skills

Troubleshoot network issues

Active Directory

Communication skills

Problem-solving

Networking knowledge

Tools

Windows Server

Microsoft 365

Meraki

DrayTek

Sophos

Job description

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We are working with a successful Service Provider to find a hands-onTechnical Support Engineerto join their team in Maidenhead. This is a varied field-based role combining 1st and 2nd line network support with on-site cabling and infrastructure installation.

Key Responsibilities:

• Provide 2nd line support across a range of clients and systems
• Troubleshoot network, server, desktop, and cloud-based issues
• Support Windows Server, Active Directory, and Microsoft 365 environments
• Assist with networking tasks (switching, routing, firewall configurations)
• Configure and manage devices including Meraki, DrayTek, and Sophos firewalls
• Perform on-site installations and support as required
• Document issues, solutions, and changes in service systems
• Deliver excellent customer service and represent the business professionally on-site

Requirements:

• 3+ years in a technical support or network support role
• Strong understanding of Windows Server 2012+ and Windows 10+
• Hands-on experience with Active Directory, Group Policy, Microsoft 365, and SharePoint Online
• Good networking knowledge: DNS, routing, switching
• Experience supporting users remotely and on-site
• Excellent communication skills and a proactive, problem-solving mindset