Technical Support Engineer

Cyber Security Forum Initiative; Lutterworth; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading Cyber Security solutions company based in Lutterworth is seeking a Technical Support Engineer to deliver first and second line IT support. The role involves ensuring system availability across UK and US offices, managing service requests, and adhering to compliance standards. This hybrid position offers a salary range of £30,000 to £40,000 along with valuable experience in a tech-savvy and fast-growing environment.

Benefits

Hybrid working environment

Additional payment for on-call duties

Qualifications

• 3+ years in a similar IT support role.
• Strong knowledge of Windows, networking, and mobile devices.
• Degree in relevant field or equivalent experience.

Responsibilities

• Deliver 1st/2nd line support via the service desk.
• Manage service requests and incidents in line with SLAs.
• Participate in on-call rota for extended support hours.

Skills

Troubleshooting

Communication

Documentation

Education

Degree in Computer Science or related field

Microsoft certifications (e.g., MCP, MCSA, MCSE)

Tools

Windows OS

Linux

VMware

Azure

AWS

Job description

I'm looking for a Technical Support Engineer to join an award-winning Cyber Security solutions business based in Lutterwrth, Leicestershire.

Role Purpose

Provide 1st and 2nd line IT support across the UK and US offices, ensuring high system availability and user satisfaction. Support a range of internal infrastructure including servers, networks, cloud platforms, mobile devices and corporate systems in line with ISO and ITIL standards.

Key Responsibilities

• Deliver 1st/2nd line support via the internal service desk
• Assist with 3rd line support and technical projects under supervision
• Install, configure, and maintain IT hardware, software, and networks
• Manage service requests and incidents in line with SLAs
• Liaise with suppliers for IT equipment and services
• Contribute to internal knowledge base
• Participate in on-call rota (extended support hours/weekends)
• Ensure compliance with internal processes and documentation standards
  
  

Role Requirements

• 3+ years in a similar IT support role
• Strong knowledge of Windows OS/server platforms, networking, VPNs, and mobile devices
• Experience with Linux, OS X, virtualisation (e.g., VMware), backup solutions, Azure/AWS
• Familiarity with ITIL framework and process-driven environments
• Strong troubleshooting, communication, and documentation skills
• Ability to lead by example, mentor junior staff, and manage multiple support cases
• Degree in Computer Science or related field or equivalent experience
• Microsoft certifications (e.g., MCP, MCSA, MCSE) preferred
• UK Driving Licence
• Be part of an on-call rota of 1 week in every 3 (additional payment provided)
  
  

Core Competencies

• Deadline and pressure management
• Planning and organisational skills
• Analytical and creative problem-solving
• Customer-focused communication
• Teamwork, mentoring, and relationship building
• Self-motivated with strong personal drive and initiative
• Excellent written, verbal, and listening skills
• Strong organisational awareness
  
  

Desirable Qualifications

• Degree in Computer Science, Engineering, or equivalent experience.
• Microsoft certifications (MCP, MCSA, MCSE, etc.)
• Understanding of cybersecurity frameworks.
• Eligible for UK Security Clearance.
  
  

This is a fantastic opportunity for a Technical Support Engineer with a few years experience under their belt that is looking to join a very tech-savvy environment, in a very successful and growing business.

The salary is £30,000 to £40,000 plus benefits and is a hybrid working role of 2x days per week on-site and 3x days per week working from home.

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