Technical Support Engineer

Euro London Appointments; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading consultancy firm in London seeks a mid-level Technical Support Engineer to support their internal teams. This role involves providing technical solutions for systems and networks, maintaining IT equipment, and collaborating with users of varying tech-savviness. Candidates should have previous experience in a similar environment and possess strong customer service skills. A full benefits package and competitive salary are offered along with the opportunity to grow within a supportive team.

Benefits

Full benefits package

Professional development opportunities

Competitive salary

Qualifications

• Experience in supporting internal clients in a medium-sized office environment.
• Strong remote support experience for EMEA offices.
• Fluent in English; knowledge of other languages is beneficial.

Responsibilities

• Provide technical support for staff in London and remote locations.
• Troubleshoot standard software applications and laptops.
• Maintain video equipment and provide assistance.

Skills

Technical Support

Active Directory

Windows 10

Microsoft Office Suite

Customer Service

Fluent English

Education

Computer Science degree or equivalent experience

Tools

ServiceNow

Microsoft 365

Job description

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Passionate about supporting internal IT users in international professional services/consulting /law firm environments ?

Keen to develop new skills in a 6 month Fixed Term Contract whilst applying your systems, networks and desktop support skills ?

Looking to work in the heart of the City of London ?

If so, Euro London might just have the ideal opportunity for you !

Currently Euro London Appointments is recruiting for an mid-level Technical Support Engineer to support internal end-users in their central London office, as well as remote colleagues based across Europe.

You would join a leading economic consultancy proving vital information for competition policy, economic and financial regulation , public policy making and damages assessment across all industries.

You will play an important role in the London office , on a team of 3 other engineers ( 10 in total throughout EMEA ) where you would take shared responsibility for IT issues , providing technical solutions for systems, networks, voice systems, software and hardware devices.

Your naturally collaborative approach to working with a wide range of end-users with different levels of IT knowledge is an asset that you are keen to apply to your next opportunity.

Please see below the key responsibilities in this position :

• Working as a technology support advocate for staff in the London office as well as for other remote locations across EMEA.
• Ability to configure, install and troubleshoot all standard software applications and laptop computers.
• Configures and supports all standard business apps on our client’s mobile devices.
• Maintaining all video equipment installed in the office and able to provide audio and video calling assistance or staff.
• Providing local IT leadership through keeping up to date with application software installation and use.
• Applying up to date knowledge of workstations and servers.
• Familiar with local and wide area network concepts, LAN/WAN connectivity and data communications protocols.
• Providing training for new starters on relevant IT systems and services.
• Familiarity with best practices for recording , updating and resolving service requests and incidents , preferably on ServiceNow.

Skills , experience and qualifications required :

• A Computer Science or similar IT oriented degree or equivalent experience.
• At least one long term experience in supporting internal clients in a medium-sized office environment ( 40 persons +) in a law firm, consultancy or professional services organisation is essential.
• At least one long-term professional experience supporting Active Directory, Windows 10 operating systems , Microsoft Office suite, Microsoft 365 and Microsoft Cloud Services.
• Strong remote support experience for supporting EMEA offices without a Support Engineer on-site.
• Advanced customer services skills.
• Fluent English with fluency in other languages ( French, German, Spanish, Italian or Finnish) being highly beneficial due to the international nature of the company.
• The right to work in the UK.
• Able to work 5 days a week from the office in central London.

Nice-to-haves :

• Detailed knowledge of current latest generation PCs, printers and networking and communications interfaces and relationships.
• Excellent communications ( written and verbal ) , planning , organisation and administrative skills.
• Flexibility to work in a fast-paced , multi-tasking environment.
• Ability to work to tight deadlines and sometimes under pressure.
• Able to handle and balance multiple critical tasks at the same time.
• The ability to train and instruct others on IT topics at all levels of understanding.
• Experience with Apple products is a plus.
• Positive attitude and self-motivated.
• Able to work remotely from your team with an independent working attitude.
• Team player adaptable to changing priorities.
• Competent to work on fairly complex computer and local and wide area networking problems autonomously.

Additional occasional duties :

• Flexible attitude to occasional additional hours and weekend work ( Saturday and Sunday) on a rota basis (one weekend every 4-5 weeks)
• Occasional lifting duties up to 50lbs/23kg including moving equipment or furniture up to and flexible to crawl underneath desks or tables to access network jacks and electric receptacles.

Our client is able to offer an excellent opportunity for a professional services internal IT Support Engineer to take their career to the next stage in a friendly and supportive environment, progressing a range of skills and experiences.

As an established and renowned leader in their sector our client is looking to invest in their new colleague for the long-term offering a full benefits package, sector competitive salary and bonus.

You’ll work with exceptionally talented but approachable colleagues whose values are integrity, excellence, and collaboration.

If this sounds like an opportunity you’d like to be involved in , please apply today or email me at