Technical Support Engineer

Absolute Recruit; London; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

An expanding IT Managed Services Company in West London seeks a Technical Support Engineer who has 2-3 years of experience and a solid understanding of IT Managed Services. You will handle complex technical issues, set up user equipment, and work with tools like Microsoft Intune, Azure, and Office 365. The role offers a salary of £38,000 – £45,000 and includes remote working options.

Benefits

Benefits

Remote Working Options

Qualifications

• At least 2-3 years of experience in IT Managed Services.
• Problem-solving skills and great people skills.
• Confidence to work independently under deadlines.

Responsibilities

• Solve complex technical problems for clients.
• Set up new users and run virtual setup sessions.
• Monitor security threats and maintain technical guides.

Skills

IT Managed Services background

Microsoft Office 365

Microsoft Intune

Identity and Access Management

Google Workspace

Apple device support

Network security

VPNs

Antivirus

Mobile device management

Tools

Autotask

Datto

Job description

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A chance to join an expanding IT Managed Services Company!

Technical Support Engineer – Expanding IT Managed Services Company!
Location: West London
Salary: £38,000 – £45,000 + Benefits + Remote Working Options

Are you a Technical Support Engineer ready to take your career to the next level with a genuinely exciting, fast-growing company? Our client is looking for someone talented and ambitious to join their expanding tech team that helps forward-thinking businesses across London and the Southeast get the most out of their IT whilst enabling them to scale.

As their Technical Support Engineer, you’ll be the go-to person when things get tricky – stepping in to solve complex technical problems and making sure their clients get the help they need, when they need it. You’ll get hands-on with Microsoft Intune and other cloud tools including SharePoint and Azure; keeping everything running smoothly behind the scenes. Day-to-day, you’ll be setting up new users with their kit, running virtual setup sessions, keeping an eye on security threats, and making sure their technical guides are spot-on.

To succeed as their Technical Support Engineer, you’ll need at least 2-3 years under your belt in IT Managed Services, a knack for problem-solving, great people skills, and the confidence to work independently whilst hitting those all-important deadlines. You’ll be working closely with the wider team to keep improving how they do things.

Our client is after an experienced Technical Support Engineer who has solid experience with:

• IT Managed Services background – this is a must-have
• Microsoft Office 365 (including all the collaboration and communication tools)
• Microsoft Intune – setting up, configuring, and managing devices
• Identity and Access Management (Entra/Azure) and multi-factor authentication
• Google Workspace experience would be a real bonus
• Apple device support would be brilliant to have
• Good understanding of network security, VPNs, antivirus, and mobile device management

We’d love to hear from candidates who’ve worked with Autotask and Datto – these would be perfect, but if you’ve got experience with similar PSA or RMM platforms, that works too.

Their ideal Technical Support Engineer will love working as part of a team but also be happy getting stuck in on their own to deliver great results.

Keywords: Technical Support Engineer, Azure, Office 365, Intune, Identity Management, Service Desk, Autotask, Datto, RMM, PSA