Technical Support Engineer

Microsoft; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

Un poste passionnant au sein de Microsoft, vous permettra de résoudre des problèmes techniques complexes tout en travaillant avec des équipes multiplateformes. Vous aurez l'occasion d'approfondir vos compétences techniques par le biais de formations et d'initiatives de préparation. Un environnement inclusif axé sur l'égalité des chances vous attend.

Qualifications

• Diplôme en informatique ou expérience pertinente en support technique.
• Capacité à travailler avec des outils de dépannage et pratiques.
• Anglais courant exigé.

Responsibilities

• Résolution de problèmes techniques complexes pour les clients.
• Encadrement et mentorat dans les programmes de préparation.
• Engagement pour l'amélioration des produits et processus.

Skills

Technical support

Problem-solving

Cloud PC knowledge

Education

Bachelor's degree in Computer Science

Experience in IT

Job description

Responsibilities

• Response and Resolution: You own, investigate, and solve complex customer technical issues. Act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices.
• Readiness: Lead in building communities with peer delivery roles. Share knowledge through readiness programs, technical coaching, and mentoring.
• Professional Development: Deepen your technical and professional skills to resolve complex customer issues through training and readiness initiatives.
• Product/Process Improvement: Engage with Microsoft Engineering/Supportability teams to investigate potential product defects. Help develop automation techniques and diagnostic tools to drive product improvements.

Qualifications

• Bachelor's degree in Computer Science, Information Technology (IT), or related field, with experience in technical support, consulting, or IT.
• Or extensive experience in technical support, consulting, or IT.
• Or equivalent experience.
• Knowledge of Cloud PC, AVD, RDS is a plus.
• Fluent in reading, writing, and speaking English.
• Ability to meet Microsoft, customer, and government security screening requirements, including passing the Microsoft Cloud Background Check upon hire and every two years.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, race, gender, disability, or other protected characteristics. Reasonable accommodations are available for applicants with disabilities during the application process.