Technical Support Engineer

Momentum Security Recruitment; London; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading security recruitment firm in London is seeking a Technical Support Engineer to provide expertise and support for IP CCTV and video surveillance systems. In this role, you will bridge the gap between complex technology and practical applications, delivering training and product demonstrations. Ideal candidates have prior experience in technical support within the CCTV industry and possess excellent communication skills. The position offers a competitive salary and the opportunity for growth in a collaborative environment.

Qualifications

• Experience in a similar technical support role, ideally within CCTV or video surveillance.
• Strong working knowledge of IP CCTV and integrated security systems.
• Experience with network configuration and diagnostic tools.

Responsibilities

• Provide technical expertise and support to clients and internal teams.
• Deliver product demos and training to the sales team and clients.
• Act as the first line of support for product-related queries.

Skills

Technical support experience

Knowledge of IP CCTV and integrated security systems

Network configuration skills

Presentation skills

Communication skills

Problem-solving skills

Job description

Technical Support Engineer – IP CCTV & Video Surveillance

Salary: Up to £36,000 + bonus, company benefits

Location: London

Are you a technical expert in CCTV or similar network-based solutions? Passionate about turning complex tech into simple, real-world solutions for customers?

We are seeking a skilled and motivated individual to support our clients and internal teams by providing technical expertise, delivering product demos, and offering comprehensive training and troubleshooting support.

This role bridges the gap between complex technical solutions and practical applications, acting as a key contact for both pre- and post-sales technical support.

Skills and Experience Required

* Experience in a similar technical support role, ideally within CCTV, video surveillance, or similar.

* Strong working knowledge of IP CCTV and integrated security systems.

* Experience with network configuration and diagnostic tools.

* Able to adapt technical content for customers with varying levels of technical knowledge

* Confident in delivering presentations, both in-person and online

* Excellent communication, organizational, and problem-solving skills.

* Self-motivated, strategic thinker, and effective team player.

What You’ll Be Doing

* Provide up-to-date product knowledge and training to the sales team and clients at all levels

* Review and test products

* Provide technical documentation and support materials for effective sales and customer assistance.

* Analyze customer support data to proactively identify and report technical issues.

* Act as the first line of support for all product-related queries, liaising with research & development and head office team as necessary.

* Support internal communications and produce documentation to aid technical knowledge transfer.

* Carry out compelling product demonstrations, showcasing installation and configuration

What’s in It for You?

* Be part of a forward-thinking company with a passion for innovation and technical excellence.

* Work in a collaborative and creative environment.

* Opportunity to grow within a specialist industry.

Momentum Security Recruitment:

Established as a Security Recruitment specialist Momentum Recruitment provide a quality focused recruitment service for the provision of permanent, contract & temporary staff across the EMEA region.

Momentum Security Recruitment covers the following markets.

* Corporate Security

* Security Sales & Business Development

* Electronic Security

* Security Guarding - Management & Operations

* Security Guarding – SIA licensed Officer & site personnel staff

* Retail Loss Prevention, Audit & Fraud

* HSEQ (Health, Safety, Environmental & Quality Assurance)

* Facilities Management

* Risk Management

Job Info

Job Title:

Technical Support Engineer

Company:

Momentum Security Recruitment

Location:

Posted:

Jul 29th 2025

Closes:

Aug 29th 2025

Sector:

IT

Contract:

Permanent

Hours:

Full Time

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