Technical Support Engineer

Lucid Connect Ltd; London; On-site; GBP 30,000 - 38,000; Full time

Job summary

A leading Technology Solutions provider is seeking a Technical Support Engineer based in Central London. The role involves maintaining high standards in client support, device management, and troubleshooting across various platforms. Ideal candidates should have a solid understanding of network connectivity and exceptional communication skills, contributing to a dynamic team in a reputable company committed to diversity and inclusion.

Qualifications

• Solid understanding of network connectivity and troubleshooting.
• Knowledgeable in device management including Jamf, Intune, MECM/SCCM.
• Passionate about the IT/Tech industry with a keen interest in ongoing personal development.

Responsibilities

• Preparation and provisioning of Windows and Apple devices.
• Monitor and manage deployed and stock devices.
• Perform basic hardware and software troubleshooting.

Skills

Network connectivity

Endpoint hardware

Operating systems

Device management

Detail-oriented

Communication skills

Planning and time management

Cybersecurity understanding

Tools

Jamf

Intune

MECM/SCCM

Active Directory

Group Policy

Job description

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Base pay range

Direct message the job poster from Lucid Connect Ltd

Account Delivery Lead- Permanent Recruitment at the AWARD WINNING Lucid Family | Workplace Mental Health First Aider |

Technical Support Engineer

Monday to Friday (onsite- Central London)

Up to £38,000 DOE

Our client is a Managed Services Provider/ Technology Solutions provider with an exciting opportunity to join their dedicated technical team based on their client site.

The ideal candidate will maintain exceptional standards in quality of work, be productive and efficient, and have an excellent grasp of job-related knowledge. They should be organised and methodical, establish and maintain constructive working relationships as a team player, and be an enthusiastic communicator. Additionally, they must be a deadline achiever with excellent time management skills, capable of managing customer expectations and timely reporting back requested information.

ROLE RESPONSIBILITIES:

• Preparation and provisioning of Windows and Apple devices; including but not limited to asset tracking, performing DOA testing, and arranging for the collection and receipt of new devices.
• Imaging and preparation tasks; this includes the application of pre-defined images, builds, task sequences and applications as requested by the customer on a 1:1 or bulk basis
• Monitor and managed actively deployed and stock devices for utilisation and replenishment requirements
• Ensure the smooth deployment and operating of core applications and agents
• Ensure devices are kept up to date with the latest security fixes prior to entering production
• Work with the customer to prepare and issue devices to new starters, new lab devices, or loan devices and work with the respective parties to reclaim devices which need returning
• Work with Academia and the customer to implement, refine and adopt best practices, change management and service criteria
• Perform basic hardware and software troubleshooting techniques to rectify any issues encountered with endpoint devices
• Manage the wiping / locating of lost/stolen devices when required
• Run management/business reports to determine service metrics and utilisation, along

KEY SKILLS & EXPERIENCE

• Solid understanding of network connectivity and troubleshooting
• Proficient in endpoint hardware, operating systems, and software
• Knowledgeable in device management, including Jamf, Intune, MECM/SCCM, Active Directory, and Group Policy
• Familiar with various deployment mechanisms, such as zero-touch, user-initiated, or manual builds
• Detail-oriented, process-driven, and committed to exceptional quality of work
• Capable of working independently and collaboratively within a team
• Strong written, verbal, and interpersonal communication skills
• Effective planning and time management abilities
• Ability to meet deadlines and service targets as outlined in customer contracts, managing customer expectations and providing timely reports
• Basic understanding of cybersecurity and protective measures to enhance security
• Passionate about the IT/Tech industry with a keen interest in ongoing personal development

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.

If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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