Technical Support Engineer

Chase Taylor Recruitment Ltd; Liverpool; On-site; GBP 80,000 - 100,000; Full time

Job summary

A market-leading installation company in the UK is seeking a Technical Support Engineer to enhance quality and support for field operations. This role involves coaching installers, performing quality audits, and ensuring high standards of service. Ideal candidates will have a strong background in garage doors, troubleshooting skills, and a passion for customer satisfaction. Join a respected brand and make a significant impact on product quality.

Benefits

Opportunities for career growth

Collaboration with an expert team

Impact on product quality

Qualifications

• Experience in technical support or related role.
• Ability to coach and train teams effectively.
• Self-motivated and solutions-driven attitude.

Responsibilities

• Support Installers and conduct quality audits.
• Coach Engineers and deliver training.
• Perform root cause analysis to resolve issues.

Skills

Knowledge of garage doors and components

Troubleshooting and fault diagnosis

Performance coaching and auditing

Excellent communication

Customer service passion

Job description

Overview

Are you passionate about quality, coaching, and technical excellence? Ready to join a market-leading garage door installation company that s raising the bar for service and support across the industry?

We re recruiting a Technical Support Engineer to become the driving force behind field quality, technical support, and installer development. If you love solving complex problems, helping others succeed, and raising standards this role is made for you.

What You ll Be Doing

• Support our Installers
• Coach & Train Engineers in the Field
• Conduct Quality Audits and ensure installations meet high standards
• Root Cause Analysis (RCA) identify issues, implement real fixes
• Provide Actionable Feedback to the Business and Field Teams
• Deliver Training & Mentorship for new Engineers
• Sign Off Engineers Competence post-training
• Support Large or Complex Installations as the technical lead
• Help Develop Training Materials, Online Courses, and Best Practice Manuals
• Audit Customer Aftercare Services and provide coaching where needed

What You Bring

• Knowledge of garage doors, components, and installation
• Skilled in troubleshooting & fault diagnosis
• Experience in performance coaching and auditing
• Excellent communication, especially when working remotely
• Self-motivated, solutions-driven, and a team player
• Passion for customer service and exceeding expectations

Why Join?

• Be part of a fast-growing, respected brand
• Make a real impact on product quality and customer satisfaction
• Collaborate with a passionate, expert team
• Opportunities for career growth and continuous learning