Technical Support Engineer

SER Limited; Leighton Buzzard; On-site; GBP 40,000 - 45,000; Full time

Job summary

A global packaging machinery distributor is seeking an experienced Technical Support Engineer to provide remote and on-site support for capital packaging equipment. The role involves troubleshooting mechanical and electrical systems, managing support tickets, and liaising with overseas OEM partners. An engineering background, excellent problem-solving skills, and familiarity with PLCs are essential. Competitive salary between £40,000 - £45,000 alongside additional benefits.

Benefits

7-14% employer pension contribution

20 days annual holiday

Death in service benefit

Career development opportunities

Qualifications

• Strong engineering background with mechanical and electrical system understanding.
• Able to read electrical schematics and understand control circuits.
• Previous experience in technical support or machinery maintenance is desirable.

Responsibilities

• Provide technical and engineering support for packaging machinery issues.
• Raise and manage technical support tickets efficiently.
• Diagnose and resolve mechanical, electrical, and software-related issues.

Skills

Mechanical systems understanding

Electrical systems understanding

Problem-solving

Communication skills (written and verbal)

Liaising with OEM partners

Fluency in Italian

Tools

PLC

HMI

Job description

Overview

Technical Support Engineer - Packaging Machinery

Location: Leighton Buzzard
Salary: £40,000 - £45,000 + 7-14% Pension + 20 Days Holiday + Death in Service
Hours: Monday to Friday, 8:30am - 5:00pm

About the Company

Our client is a global packaging machinery distributor employing over 2,000 people worldwide with a turnover exceeding £450 million. Their UK operation, based in Leighton Buzzard, employs 30 staff and generates £20 million in annual revenue. Due to continued growth and increasing demand, they are seeking an additional Technical Support Engineer to join their expanding technical support team.

The Role

As a Technical Support Engineer, you will provide remote and on-site technical support to customers across the UK, resolving engineering issues related to capital packaging equipment. You\'ll act as the key link between UK customers and overseas OEM partners, ensuring that technical issues are diagnosed, documented, and resolved efficiently.

Responsibilities

• Provide technical and engineering support to customers for capital packaging machinery issues.


• Raise and manage technical support tickets, ensuring timely and accurate resolution.


• Read and interpret equipment manuals, technical documentation, and engineering drawings.


• Diagnose and resolve mechanical, electrical, and software-related issues.


• Understand and troubleshoot electrical systems (24V/415V).


• Work with PLCs, HMIs, and related control systems to identify and correct faults.


• Liaise with OEM suppliers overseas to coordinate solutions and relay information back to customers.


• Document issues, resolutions, and feedback for continuous improvement.


• Support internal teams and contribute to the development of service documentation and knowledge bases.

About You

• Strong engineering background with a good understanding of both mechanical and electrical systems.


• Able to read electrical schematics and understand control circuits and basic electrical principles.


• Familiarity with PLCs and HMIs (e.g., fault finding, parameter adjustments, diagnostics).


• Previous experience in technical support, field service, or machinery maintenance is desirable.


• Excellent problem-solving and communication skills, both written and verbal.


• Comfortable liaising with overseas OEM partners and customers in a professional, timely manner.


• Ability to speak Italian would be advantageous, as many OEM partners are based in Italy.


• Self-motivated, organised, and capable of managing multiple technical cases simultaneously.

Benefits

• Competitive salary (£40,000 - £45,000)


• 7-14% employer pension contribution


• 20 days annual holiday (plus bank holidays)


• Death in service benefit


• Office-based hours: Monday to Friday, 8:30am - 5:00pm


• Career development within a growing UK technical team

If this is of interest please contact Dan Walton on (phone number removed) or email