Technical Support Engineer

InPost Ltd.; Hemel Hempstead; On-site; GBP 30,000 - 40,000; Full time

Job summary

A fast-growing logistics company in Hemel Hempstead is seeking a Technical Support Engineer to resolve issues with their Automatic Parcel Machines' software and hardware. The ideal candidate will have strong technical and problem-solving skills, along with experience in client support. Join a dedicated team focused on innovation and transforming the delivery universe.

Qualifications

• Strong technical and creative problem-solving skills.
• Ability to work collaboratively in a team environment.
• Experience with IT software and equipment troubleshooting.

Responsibilities

• Resolve issues with InPost Automatic Parcel Machines software and hardware.
• Examine issues to develop and deploy solutions to maintain systems.
• Collaborate with team members and other technicians to address problems.

Skills

Technical problem-solving

Client support

SQL

Job description

Overview

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Technical Support Engineer to join our Network Heath team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About the role:

As a Technical Support Engineer, you will be tasked to resolve issues with InPost Automatic Parcel Machines Software, hardware, and peripherals. As an engineer in a team of five, you will examine issues with IT software and equipment, to develop and deploy solutions to keep systems working.

The Technical Support Engineer will report into our Technical Support Manager and may also work with technicians and administrators in UK and Poland to resolve issues that require extra attention or indicate a larger problem within the IT ecosystem. This role requires strong technical and creative problem-solving skills mixed with client support and service, and SQL experience would be ideal but not essential.