Technical Support Engineer

HSB Technical Ltd; Greater London; On-site; GBP 30,000 - 34,000; Full time

Job summary

A leading company in technical support within the maritime sector is looking for a Technical Support Engineer. This permanent position involves mentoring teams, ensuring customer satisfaction, and providing knowledge on maritime satellite systems. The role offers a competitive salary with additional shift allowances and the opportunity to work in a dynamic environment.

Qualifications

• Experience in Customer Service and Network Operations.
• Technical Engineering background is desirable.
• Familiarity with MOD systems and equipment support preferred.

Responsibilities

• Act as a proactive Shift Engineer in a global Technical Support team.
• Mentor 1st and 2nd line support teams for quick issue resolution.
• Deliver 24/7 service and manage shift workers.

Skills

Customer Service

Technical Engineering

Troubleshooting

IP Networking

Job description

• Type: Permanent

Technical Support Engineer

Position: Technical Support Engineer
Job ID: 2394/6
Location: Redhill Surrey
Rate/Salary: £30-£34K +£3500 shift allowance
Benefits: Plus 4 on 4 off shift allowance (12 hour shifts)
Type: Permanent

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies.

We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.

The below job description will outline this position of: Technical Support Engineer

Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries.

Supporting the Team Lead and play a key role in delivering 24/7 service to the client.

HSB Technical’s client is an established and well-regarded business entity.

Duties and responsibilities of the Technical Support Engineer:

•Strong commercial awareness with the ability to work independently and take initiative.
•Eager to continuously learn and support new systems and services.
•Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone
•Excellent customer service skills, with confidence in both phone and face-to-face interactions.
•Determining priorities in an environment where customer demand varies constantly.
• Keeping up to date with product knowledge, technical and regulatory changes
• Managing other Shift workers

Qualifications and requirements for the Technical Support Engineer:

Desirable Experience

•Experience in Customer Service and Network Operations
•Technical Engineering background

Familiarity with MOD systems and equipment support

•Hands-on experience with Inmarsat and/or VSAT systems
•Knowledge of customer equipment and systems, including:

•Maritime satellite equipment (Inmarsat)

VSAT systems (Intellian, Seatel, T&T)
Land mobile systems (BGAN, Iridium, Thuraya, GX)

IP networking (e.g., CCNA, JNCIA)

This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.

• Start: ASAP
• Duration: Permanent