Technical Support Engineer

iMin; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading technology company is seeking a highly skilled Technical Support Engineer (TSE) to act as a vital technical bridge with customers. This role involves providing technical troubleshooting across Android OS systems, as well as hands-on support for deployment and integration. The successful candidate will have strong experience with SDK/APK development, a passion for customer success, and the ability to work independently in a dynamic environment.

Qualifications

• 3+ years of experience in a similar technical support role.
• Hands-on experience with Android OS, APK development.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Provide technical support for Android OS systems and hardware.
• Assist in field deployment and testing of integrated solutions.
• Deliver training sessions and create documentation for customers.

Skills

Troubleshooting

Android OS

SDK/API Integration

Customer Support

Problem Solving

Education

Bachelor’s degree in Electronics Engineering

Bachelor’s degree in Computer Science

Bachelor’s degree in Software Engineering

Job description

We are looking for a highly skilled Technical Support Engineer (TSE) with solid experience in Android OS integration, SDK/APK development, web technologies, and hardware troubleshooting. In this role, you will serve as a vital technical bridge between our internal teams and customers, supporting the deployment, integration, and maintenance of our solutions. You will be responsible for resolving software and hardware challenges and ensuring seamless implementation for customers across different industries.

Key Responsibilities:

• Technical Support & Troubleshooting:
  • Provide on-site and remote technical support for Android OS systems, SDK integration, APK deployment, and hardware-level issues (such as WiFi, Bluetooth, USB interfaces).
  • Diagnose and troubleshoot issues across software, application, and hardware layers.
  • Assist customers with Android Studio builds, SDK/API integrations, web system configurations, and device-level debugging.
• Field Deployment & Testing:
  • Assist in the installation, configuration, and validation of products at customer sites.
  • Perform field testing to verify connectivity (WiFi/BT/USB) and performance of integrated solutions.
  • Collect and analyze customer feedback to support product improvement.
• Customer Training & Enablement:
  • Deliver technical workshops, training sessions, and onboarding support to ensure customer success.
  • Create technical documentation, integration guides, and troubleshooting manuals.
• Pre-Sales & Post-Sales Technical Support:
  • Partner with sales teams to provide technical expertise during solution proposal, demonstrations, and proof-of-concept stages.
  • Develop customized solutions to meet customer-specific requirements based on Android, web, and hardware integration needs.
• Cross-Team Collaboration:
  • Work closely with Product, Engineering, and Quality teams to relay field feedback and help prioritize product improvements.
  • Support internal testing and validation of new features and product releases.

Requirement:

• Bachelor’s degree in Electronics Engineering, Computer Science, Software Engineering, or a related technical discipline
• at least 3+ years of experience as a Field Application Engineer, Technical Support Engineer, Systems Engineer, or similar role.
• Strong hands-on experience with Android OS, APK development, and SDK/API integration.
• Ability to work independently and proactively in a fast-paced, customer-focused environment.
• Strong problem-solving mindset and a passion for customer success.