Technical Support Engineer

IDEA StatiCa; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work setup

Training & development

Travel to events and workshops

Job summary

IDEA StatiCa in Greater London is seeking a Support Engineer to assist UK and Ireland customers in applying advanced software for structural design. You will tackle real engineering challenges, provide training, and help improve products.

The ideal candidate will have a degree in civil/structural engineering and at least 4 years of practical design experience. The position offers a competitive salary and a hybrid work setup.

Qualifications

• 4+ years of practical structural design experience.
• Solid understanding of steel connections and/or concrete member design.
• Experience with IDEA StatiCa is a plus.

Responsibilities

• Help engineers apply IDEA StatiCa to real projects.
• Solve design challenges involving connections and BIM workflows.
• Deliver engaging training sessions.

Skills

Structural engineering background

Practical structural design experience

Understanding of steel connections

Experience with IDEA StatiCa

Communication skills

Education

Degree in civil/structural engineering

Job description

Join the “Other Side” of Structural Engineering!

Are you a structural engineer who’s… Spent one too many late nights fighting Excel sheets and connection calcs? Wondering if there’s life beyond mark‑ups, RFIs, and checking endless GA drawings? Secretly jealous of the people who use cool tools instead of writing tedious calc reports?

If yes… it might be time to switch sides.

Why Join the Software Side of Engineering?

At IDEA StatiCa, we build the technology that changes how structural engineers work. Instead of chasing deadlines, you’ll help engineers design smarter, faster, and with more confidence — using the world’s most advanced software for steel connection and concrete design.

You’re not leaving engineering — you’re evolving it.

You’ll still talk bolts, welds, baseplates, reinforcement, detailing… but now you’ll be the expert helping engineers solve problems with state‑of‑the‑art tools instead of spreadsheets and 47 PDF attachments.

What You’ll Be Doing

As a Support Engineer, you’ll become the go‑to technical hero for our UK and Ireland customers. Expect a mix of:

• Helping engineers apply IDEA StatiCa to real projects (steel & concrete)
• Solving design challenges that involve connections, members, anchoring, and BIM workflows
• Delivering fun and insightful training sessions (yes, we make them fun!)
• Turning real‑life engineering issues into product improvements
• Joining webinars, workshops and tech events where you actually enjoy presenting
• Being part of a team shaping the future of structural engineering

This is engineering meets people skills meets innovation — with no 2 days the same.

What We’re Looking For

• A structural/civil engineering background (degree level)
• 4+ years of practical structural design experience
• Solid understanding of steel connections and/or concrete member design
• Experience with IDEA StatiCa (or similar) is a huge plus
• Someone who enjoys helping others, and can explain complex things simply
• Based in/near London

What You Get

• A front‑row seat in the transformation of the engineering industry
• Work with some of the most talented and respected engineers in the UK & Ireland
• Competitive salary, hybrid work setup, training & development
• Travel to events, workshops and conferences (the enjoyable kind!)
• Grow your career into training, technical consulting, customer success or product expertise
• Finally see engineers smiling during design… because your help made their life easier
• Your experience in steel or concrete design
• If you’ve used IDEA StatiCa before, which parts and for what
• Why you’re ready to join the software side of engineering