Technical Support Engineer

Rise Executive Search & Recruitment Ltd; Gateshead; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player seeks an Internal Technical Sales Engineer specializing in Electrical Control and Automation. This role involves providing exceptional sales and technical support to a diverse customer base while fostering strong relationships to drive sales growth. Ideal candidates will have a solid understanding of electrical products and a knack for commercial awareness. Join a dynamic team where your technical expertise and customer service skills will shine, and help shape the future of electrical solutions. If you're ready to take the next step in your career and make a meaningful impact, this opportunity is perfect for you.

Benefits

Negotiable Salary Package

Pension

Other Benefits

Qualifications

• Technical electrical knowledge is essential for this role.
• Experience in a similar sales/customer service environment is preferred.

Responsibilities

• Provide sales and technical support to external customers.
• Develop and maintain customer relationships to maximize sales.

Skills

Technical Electrical Knowledge

Customer Service Skills

Sales Skills

Commercial Awareness

Problem-Solving Skills

Education

GCSE Maths and English (or equivalent)

ONC/HNC in Electrical Engineering

Tools

Microsoft Office

Data Entry Systems

Job description

Internal Technical Sales Engineer - Industrial Electrical Control & Automation

Negotiable Salary Package, Pension, and other benefits.

Our Client has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships and promoting products and services to maximise sales opportunities. You are most likely to be living in North of the Tyne area, including North Shields, Whitley Bay, Wallsend, Longbenton, Jesmond, Cramlington, Blyth in order to commute. Ideally, you will have knowledge of a wide range of electrical market related products and are likely to have strengths in more than one product area. This could be industrial electrical, control & automation/factory automation/process control including control gear, switchgear, automation equipment, variable speed drives, PLC, HMI, instrumentation, cable management systems, connection systems, industrial data comms enclosures, sensors, and possibly ATEX equipment.

As the Internal Sales Engineer, you will respond to and handle all product technical enquiries. You will be required, with training, to understand and be familiar with the full product range with the ability to offer alternatives if required and advise on the selection of products where possible. You will liaise with Field Sales Engineers and other staff to achieve the branch objectives and sales performance and, as is normal in a small team environment, engage in other duties. It is also expected that you have commercial ability and awareness to generate quotations for customers and are competent to judge the competitive situation needed to win the order whilst being mindful of profitability.

In order to perform this role successfully, you will need technical electrical knowledge; there is flexibility on the qualification if you can illustrate your knowledge, product applications knowledge, and commercial awareness. The ideal candidate may already be in a similar role as an internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales.

Knowledge and Experience

• GCSE Maths and English (or equivalent)
• None mandatory but relevant knowledge and experience must be demonstrated or possibly ONC/HNC in Electrical engineering (or other electrical engineering qualification)
• Good working knowledge of Microsoft Office and data entry systems
• Full clean driving licence
• Experience in a similar sales/customer service environment.
• Experience with an electrical engineering role, or a background in electrical distribution would be an advantage.

Post codes used are for advertising purposes only.

To register your interest, contact us with an up-to-date CV and we will be pleased to call you for a confidential discussion. To view more of our positions, click on the Rise logo at the top of this page or visit our website directly.