Technical Support Engineer

TipTopJob; England; On-site; GBP 26,000 - 30,000; Full time

Job summary

Join a growing UK business as a Technical Support Engineer in Staffordshire. This role offers a supportive environment for IT professionals looking to enhance their skills while maintaining systems and supporting networks. Enjoy a hybrid work model, 25 days holiday, and various employee benefits in a values-driven company.

Benefits

25 days holiday + Bank Holidays

Full Christmas shutdown

Work-based pension

Company sick pay and mental health initiatives

Free on-site parking

Modern office space with social and breakout areas

Dress-down days and regular social events

Qualifications

• Experienced in IT support, with solid knowledge of hardware and software setups.
• Confident communicator: clear, tactful, and friendly.
• Organized and capable of multitasking.

Responsibilities

• Be the go-to person for all internal IT and tech-related issues.
• Troubleshoot hardware, software, and network faults.
• Collaborate with external IT partners for complex problems.

Skills

IT support

Hardware knowledge

Software knowledge

Communication

Multitasking

Job description

Staffordshire

Job Title: Technical Support Engineer

Location: Staffordshire

Pay rate: From GBP 26,000 per annum (DOE)

Schedule: Monday to Friday, Full Time (Hybrid working available)

Priority Recruitment are excited to present a fantastic opportunity for a Technical Support Engineer to join a growing UK business based in Staffordshire.

This is a great chance to step into a hands-on IT support role with a company that combines professionalism with purpose. You will play a key role in maintaining systems and networks, ensuring the team is well-supported. It's ideal for someone passionate about technology, eager to make a meaningful impact in a company that values service, trust, and excellence.

What's In It For You

• Salary starting from GBP 26,000 (dependent on experience)
• Hybrid working (1 day from home per week)
• 25 days holiday + Bank Holidays
• Full Christmas shutdown
• Work-based pension
• Company sick pay and mental health initiatives
• Free on-site parking
• Modern office space with social and breakout areas
• Dress-down days and regular social events

About The Role

• Be the go-to person for all internal IT and tech-related issues
• Troubleshoot hardware, software, and network faults
• Collaborate with external IT partners for complex problems
• Manage IT inventory and maintain systems and equipment across teams
• Support GDPR compliance and assist with Cyber Essentials accreditation
• Contribute to system and process improvements and explore new tech solutions
• Coordinate with suppliers and support automation/CRM projects
• Maintain a safe and organized communications room and support the Collect system

Who You Are

• Experienced in IT support, with solid knowledge of hardware and software setups
• A confident communicator: clear, tactful, and friendly
• Organized and capable of multitasking across systems and responsibilities
• Proactive, commercially aware, and always seeking improvements
• Flexible, eager to learn, and enthusiastic about increasing efficiency

Whether you're already in a Technical Support role or looking to advance your career, this is an excellent opportunity to grow with a values-driven business that invests in its people.

Apply now to learn more — we'd love to hear from you!