Technical Support Engineer

Solutions Engineering Recruitment; England; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading engineering recruitment firm seeks a Technical Support Engineer in Leighton Buzzard. Responsibilities include providing technical support for packaging machinery, managing support tickets, and diagnosing issues. Candidates should have strong mechanical and electrical system knowledge. Competitive salary (£40,000 – £45,000), office-based hours, and benefits offered.

Benefits

7–14% employer pension contribution

20 days annual holiday plus bank holidays

Death in service benefit

Career development within a growing team

Qualifications

• Strong engineering background with mechanical and electrical systems understanding.
• Able to read electrical schematics.
• Previous experience in technical support or field service preferred.

Responsibilities

• Provide technical and engineering support to customers for packaging machinery.
• Raise and manage technical support tickets.
• Diagnose and resolve mechanical and electrical issues.

Skills

Problem-solving skills

Communication skills

Mechanical system understanding

Electrical system understanding

Familiarity with PLCs

Customer liaison

Job description

Overview

Technical Support Engineer – Packaging Machinery

Location: Leighton Buzzard

Salary: £40,000 – £45,000 + 7–14% Pension + 20 Days Holiday + Death in Service

Hours: Monday to Friday, 8:30am – 5:00pm

About the Company

Our client is a global packaging machinery distributor employing over 2,000 people worldwide with a turnover exceeding £450 million. Their UK operation, based in Leighton Buzzard, employs 30 staff and generates £20 million in annual revenue. Due to continued growth and increasing demand, they are seeking an additional Technical Support Engineer to join their expanding technical support team.

The Role

As a Technical Support Engineer, you will provide remote and on-site technical support to customers across the UK, resolving engineering issues related to capital packaging equipment. You’ll act as the key link between UK customers and overseas OEM partners, ensuring that technical issues are diagnosed, documented, and resolved efficiently.

Key Responsibilities

• Provide technical and engineering support to customers for capital packaging machinery issues.
• Raise and manage technical support tickets, ensuring timely and accurate resolution.
• Read and interpret equipment manuals, technical documentation, and engineering drawings.
• Diagnose and resolve mechanical, electrical, and software-related issues.
• Understand and troubleshoot electrical systems (24V/415V).
• Work with PLCs, HMIs, and related control systems to identify and correct faults.
• Liaise with OEM suppliers overseas to coordinate solutions and relay information back to customers.
• Document issues, resolutions, and feedback for continuous improvement.
• Support internal teams and contribute to the development of service documentation and knowledge bases.

About You

• Strong engineering background with a good understanding of both mechanical and electrical systems.
• Able to read electrical schematics and understand control circuits and basic electrical principles.
• Familiarity with PLCs and HMIs (e.g., fault finding, parameter adjustments, diagnostics).
• Previous experience in technical support, field service, or machinery maintenance is desirable.
• Excellent problem-solving and communication skills, both written and verbal.
• Comfortable liaising with overseas OEM partners and customers in a professional, timely manner.
• Ability to speak Italian would be advantageous, as many OEM partners are based in Italy.
• Self-motivated, organised, and capable of managing multiple technical cases simultaneously.

Benefits

• Competitive salary (£40,000 – £45,000)
• 7–14% employer pension contribution
• 20 days annual holiday (plus bank holidays)
• Death in service benefit
• Office-based hours: Monday to Friday, 8:30am – 5:00pm
• Career development within a growing UK technical team

If this is of interest please contact Dan Walton on 01254 781300 or email [e-mail]