Technical Support Engineer

TN United Kingdom; England; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative company in the garage door manufacturing sector is seeking a Technical Support Engineer to enhance their installation quality and customer satisfaction. This role involves providing hands-on training and support to installation teams, ensuring that all installations meet the highest standards. You'll be responsible for conducting quality audits, performing root cause analyses, and developing training materials for new products. If you are proactive, knowledgeable about door installations, and enjoy working in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Experience in a technical support role related to installations.
• Proven ability to provide training and quality audits.

Responsibilities

• Provide technical support and training to installation teams.
• Conduct root cause analysis on faults and failures.
• Support the development of training courses for new products.

Skills

Technical Support

Root Cause Analysis

Troubleshooting

Door Installations Knowledge

Self-Motivation

Job description

Technical Support Engineer, South West England

Chase Taylor Recruitment is working with a fantastic business that manufactures and installs Roller Garage Doors. Due to their continued success and commitment to ensuring their products are installed to the highest standards, they are recruiting for a Technical Support Engineer to join their team on a permanent basis.

The role involves providing technical support and training to their Installation Teams in the field, ensuring quality standards are continuously improved and customer expectations are exceeded. This includes providing actionable feedback to Installers and the business to highlight quality concerns and drive further improvements.

Role responsibilities:

1. Support the provision of a Quality & Technical Support Help Line on a rota with other engineers.
2. Provide field training and quality audits for franchisees, working away for a week at a time on a rota basis with other engineers.
3. Perform Root Cause Analysis (RCA) on faults and failures to reach robust solutions.
4. Support the development of training and online courses for new doors, their components, and additional products.
5. Ensure key safety and operating standards are consistently met.
6. Must have current or recent experience working within a similar role.
7. Have excellent knowledge of door installations, the process, and troubleshooting.
8. Be able to self-motivate and have a proactive approach to troubleshooting.
9. Have a UK driving license.

To find out more about this role, please contact Martyn at Chase Taylor Recruitment and quote reference number MM8.